Concierge Supervisor

7 days ago

Orlando FL United States Loews Hotels, LLC Full time
Concierge SupervisorLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.

The Concierge Supervisor is responsible for overseeing the daily operations of the lobby concierge, club services, and/or bell services teams, ensuring that guests receive exceptional service and personalized attention throughout their stay. This role involves managing staff, coordinating with other departments, and maintaining high standards of guest satisfaction. The Concierge Supervisor works closely with the Guest Services Manager to train staff, handle guest inquiries, and ensure seamless service delivery.

Qualifications:

  • Minimum one year hotel operations experience, preferably in front office, concierge, food and beverage, or bell operations

  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.

  • Familiar with all aspects of providing superior guest service

  • Proficient in using hotel management software and Microsoft Office Suite.

  • Effective organization, communication, leadership and management skills

  • Ability to lift and carry food service trays weighting 35+ pounds

  • Ability to work flexible schedule to include evenings, weekends and holidays

Key Responsibilities:

  • Oversee the daily operations of the concierge desk, club services, and/or bell services.

  • Supervise and support concierge, club, and/or bell service staff, ensuring they provide exceptional service.

  • Assist in scheduling staff and managing labor costs.

  • Conduct training sessions and provide ongoing coaching to ensure staff performance and development.

  • Ensure high levels of guest satisfaction by providing personalized and efficient service.

  • Assist guests with reservations, transportation, event tickets, dining recommendations, and other requests.

  • Address and resolve guest complaints and concerns promptly and professionally.

  • Monitor and maintain quality standards in guest service.

  • Coordinate with other hotel departments to ensure seamless service delivery.

  • Maintain an up-to-date knowledge of local attractions, events, and services.

  • Ensure the concierge desk, club lounge, and bell service areas are clean, organized, and properly stocked with necessary materials.

  • Work closely with the Guest Services Manager to achieve departmental goals.

  • Communicate effectively with other departments to ensure smooth operations and guest satisfaction.

  • Attend departmental meetings and contribute to ongoing improvement initiatives.

  • Manage inventory of guest service materials, such as brochures, maps, and tickets.

  • Ensure availability of resources and supplies needed to assist guests.

  • Review daily reports and assist in financial planning and forecasting.

  • Ensure all staff adhere to health and safety regulations.

  • Conduct regular training and briefings on safety procedures.

  • Monitor the quality of service provided by the concierge, club, and/or bell service teams.

  • Implement and maintain standard operating procedures to ensure consistency in service.

  • Build and maintain positive relationships with guests to encourage repeat business.

  • Gather guest feedback and use it to make improvements to service and offerings.

  • Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs.

  • Other duties as assigned.

General Responsibilities:

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

RequiredPreferredJob Industries
  • Other

  • Concierge Supervisor

    1 week ago

    Orlando, United States Loews Hotels Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Concierge Supervisor

    1 week ago

    Orlando, United States Loews Hotel & Resorts Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio fe Concierge, Supervisor, Operations, Guest Service, Hotel, Staff

  • Concierge Supervisor

    6 days ago

    Orlando, United States Loews Hotels, LLC Full time

    Job DescriptionConcierge SupervisorLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and...

  • Concierge Team Leader

    1 week ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Lead Concierge SupervisorAbout the Role:We are seeking an experienced and motivated Lead Concierge Supervisor to join our team at Universal Helios Grand Hotel. In this role, you will be responsible for overseeing the daily operations of the lobby concierge, club services, and/or bell services teams.Key Responsibilities:Oversight of the daily operations of...

  • Concierge Nursing Services Supervisor

    11 hours ago

    New York, NY, United States Software Placement Group Full time

    Concierge Nursing Services Supervisor We are seeking an experienced and dedicated Registered Nurse Supervisor to lead our concierge nursing services team. This pivotal role involves meeting clients and their families directly in their homes, developing personalized care plans, and managing a team of caregivers to ensure compliance with clients' preferences...

  • Supervisor

    7 days ago

    Orlando, United States Loews Hotels, LLC Full time

    Concierge SupervisorLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their...

  • Concierge

    3 weeks ago

    Avon, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $21.81/hour, Full time-year round, Shift meal and parkingJob Number24190557Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States, 81620VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to guest...

  • Concierge

    3 weeks ago

    Avon, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $21.81/hour, Full time-year round, Shift meal and parking Job Number 24190557 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States, 81620 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY...

  • Registered Nurse, RN

    4 months ago

    Orlando, United States Concierge Home Care Full time

    Concierge Home Care is growing, and we are actively hiring a Registered Nurse for our Kissimmee/St. Cloud and West Orlando, FL teams! What is a Home Health Care Nurse? A Home Health Nurse, or Home Health RN, travels to a patient to administer services and help patients maintain their independence while they safely heal at home.  What does a Home...

  • RN Supervisor

    2 weeks ago

    Ocoee, FL, United States Lake Bennet Center for Rehabilitation and Healing Full time

    Lake Bennet Center for Rehabilitation and Healing is a 120-bed Skilled Nursing facility. Our beautiful health care center provides restorative care for short term rehabilitation, as well as subacute care. Join our team of friendly and professional leaders in health care! We are located at 1091 Kelton Ave, Ocoee, FL 34761 Why Work For Us? Because We Offer...

  • Residence Concierge

    3 weeks ago

    Bal Harbour, FL, United States Marriott International, Inc Full time

    Additional InformationResidence ConciergeJob Number24197871Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States, 33154VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or...

  • RN Supervisor

    6 days ago

    Sarasota, FL, United States The Springs at Lake Pointe Woods Full time

    The Springs at Lake Pointe Woods is a 119 bed facility is located on 53+ acres in beautiful Sarasota, Florida. The Staff at the Springs at Lake Pointe Woods is inspired by our Mission Statement: "Quality Focused Care, One Resident at a Time". Come to work where your skills will be appreciated and where you will truly make a difference! We are located at...

  • Concierge

    3 weeks ago

    Avon, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $21.81/hour, Full time-year round, Shift meal and parkingJob Number24190557Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States, 81620VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to guest...

  • Housekeeping Supervisor

    6 months ago

    Orlando, United States Marriott Orlando Airport Lakeside Full time $17 - $18

    We are currently seeking a new team member as a Housekeeping Supervisor at Marriott Orlando Airport Lakeside.Our property, located by one of the busiest airports in the country, offers 485 guest rooms, approximately 30,000 sq ft meeting space along with resort-like amenities such as an outdoor pool, pool bar, and several food and beverage outlets including a...

  • Events Concierge

    2 days ago

    Sarasota, FL, United States Marriott International, Inc Full time

    Additional InformationJob Number24206713Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States, 34236VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that...

  • Events Concierge

    4 weeks ago

    St Petersburg, FL, United States Marriott International, Inc Full time

    Additional InformationFull-Time, BanquetsJob Number24197630Job CategoryFood and Beverage & CulinaryLocationThe Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States, 33701VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Meet group coordinator/host(ess) prior to...

  • Concierge

    2 days ago

    Aspen, CO, United States Marriott International, Inc Full time

    Additional InformationPart-Time, Pay: $21.75/hour plus tipsJob Number24206765Job CategoryRooms & Guest Services OperationsLocationW Aspen, 550 South Spring Street, Aspen, Colorado, United States, 81611VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services...

  • Concierge

    4 weeks ago

    Avon, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $21.81/hour, Full time-year round, Shift meal and parkingIf you think you are the right match for the following opportunity, apply after reading the complete description.Job Number24190557Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States,...

  • Concierge

    1 month ago

    Avon, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $21.81/hour, Full time-year round, Shift meal and parkingJob Number24190557Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Bachelor Gulch, 0130 Daybreak Ridge, Avon, Colorado, United States, 81620VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to guest...

  • Club Level Concierge

    2 weeks ago

    Amelia Island, FL, United States Marriott International, Inc Full time

    Additional InformationJob Number24202233Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Amelia Island, 4750 Amelia Island Parkway, Amelia Island, Florida, United States, 32034VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Monitor club lounge for seating availability, service, safety, and...