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Clinical Manager
4 months ago
Position Summary
Serves as lead clinical technician and ensures that quality and customer service standards are met by the care team. Position is a working manager role and maintains principal clinical duties associated with orthopaedic technician role and radiological technologist role (if applicable).
Primary Functions & Accountabilities
Oversees essential clinical support functions of the physician office
Serves as a working manager and functional expert in all physician office clinic tasks
Ensures that proper operational procedures are followed with regard to staffing, intake, examination, and post-visit instructions
In coordination with the Director of Operations, serves as a clinical liaison between assigned physician office and other offices within the practice and provides supervisory oversight of staff
Oversees the patient experience within the clinic and ensures excellent customer service
Provides first point of escalation in the event concerns are brought forward by a patient, visitor, or staff member; Refers complex patient relation matters to the Director, Operations as appropriate
Maintains effective productivity standards for department as evidenced by observation, reports and team feedback; is open to feedback and receptive to change
Provides timely coaching and feedback to staff on fulfillment of job duties and patient services
Assists with training and performance assessment of new staff
Effectively communicates changes in procedures and policies
Provides support to the medical staff in the care and management of patient as directed by physician or other medical staff
Reviews and updates patient charts, provides direct patient care, and thoroughly and accurately documents care under direction of physicians
Demonstrates the ability to: assemble, apply and maintain traction; apply casts; fit and adjust braces and other orthopedic supplies and DMEs as directed by the needs of the facility
Maintains orthopedic equipment and supplies inventory assuring that equipment is kept clean and functional, and that supplies are maintained at appropriate par levels
Manages sharps containers in exam rooms ensuring that all safety measures are followed
Completes assigned administrative responsibilities within established time frames (e.g. submitting treatment charges, time cards, schedules, administrative tasks and mandatory position requirements)
Knowledge, Skills & Abilities
Strong customer service skills
Excellent communication skills
Ability to assess situations, resolve within scope of ability, or escalate as appropriate
Ability to respond effectively to emergencies, actual events or drills.
Ability to maintain professional demeanor in all aspects of role
Position Requirements
High school diploma or equivalent, Bachelor's degree Preferred
Radiologic Technologist Licensure or Orthopedic Technician Certification preferred
At least 3 years of supervisor/managing experience and patient care experience in a clinic or hospital setting
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