Wireless Sales Expert

2 weeks ago

Surprise AZ United States Consumer Cellular Full time
Wireless Sales Expert - Surprise, AZ (240065)

At Consumer Cellular, we are redefining Retail
Consumer Cellular is focused on going above and beyond to ensure that customers have everything they need and nothing they don’t This commitment is anchored in our desire to truly have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend?

A friendship requires the ability to connect and be available when something goes wrong or when you just need someone to give an extra hand of help. We are proud to be launching our Consumer Cellular Retail Stores in your community. This is a place where you can stop by and check out the latest wireless products, services and just visit with your friends at Consumer Cellular.

Job Summary
Consumer Cellular is currently looking to build a team of incredible relationship builders, conversation havers’ and wireless technology lovers. A key member of this team is our Mobile Advisor who is responsible for working directly with our customers by listening to their needs and ensuring we provide a product-based solution. Our Mobile Advisor are motivated by delivering a world-class experience where the customer leaves with a smile on their face and a working phone in hand.

The starting wage for this position is at least $17/hr plus commission. We have part-time and full-time opportunities.

What You Do in this Role

Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.
Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
Product and Services Enthusiast – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.
Account Management – You are responsible for setting and being available for customer appointments. You will be an investigator and problem solver when it comes to reviewing customers’ accounts and finding the best plan and offers for the customers. You also understand that record keeping is vital and are diligent in documenting customers’ accounts with notes and details.

What You Need to Win in this Role

Education and Skills:
High school diploma, or equivalent experience is required.
Positive attitude and ability to make customer feel like the priority.
At least 6 months of customer service experience.
Experience for operating a POS system and ensuring accurate transactions.
Proficient with MS Office suite of products (Word, Excel and PowerPoint).
Ability to effectively communicate in both Spanish and English is preferred.
Schedule and Attendance:
Flexibility to work weekends.
Retail Store is open 7 days a week. Hours will vary between 10am to 7pm most days (We have part time and full time opportunities).
Physical Requirements:
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Pre-employment background check and drug screen is required.

#RTL2024

Primary Location: United States-Arizona-Surprise
Job: Retail Associates
Schedule: Full-time
Travel: No
Job Posting: Apr 30, 2024
Unposting Date: May 6, 2024

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