Restaurant General Manager

4 weeks ago

Fernley NV United States Pilot Company Full time
Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

We are seeking a dynamic and experienced Restaurant General Manager to join our team in Fernley, United States. As the Restaurant General Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and driving financial success.
  • Lead and motivate a high-performing team to deliver outstanding customer experiences
  • Oversee daily restaurant operations, including staff scheduling, inventory management, and quality control
  • Analyze financial performance and implement strategies to improve profitability
  • Ensure compliance with food safety regulations and maintain the highest standards of cleanliness
  • Develop and implement marketing initiatives to increase customer traffic and sales
  • Manage vendor relationships and negotiate contracts to optimize costs
  • Handle customer feedback and resolve issues promptly and professionally
  • Collaborate with the leadership team to set and achieve restaurant goals
  • Implement and maintain company policies and procedures
  • Identify and develop talent within the organization through training and mentorship programs


Qualifications

  • Minimum 2-3 years of management experience in the restaurant, retail, or service industry
  • Proven track record of financial responsibility and P&L management
  • Excellent leadership and team-building skills
  • Strong customer service orientation with a focus on creating exceptional dining experiences
  • Proficiency in restaurant management software and point-of-sale systems
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Outstanding communication and interpersonal skills
  • Demonstrated problem-solving abilities and decisiveness in a fast-paced environment
  • Food safety certification (e.g., ServSafe) required
  • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred
  • Proficiency in financial analysis and budgeting
  • Strong organizational skills with attention to detail
  • Ability to multitask and prioritize effectively in a high-volume setting


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