Inside Sales Representative

2 months ago

Seneca PA United States BE Power Equipment Full time
Barens, Inc., a division of BE Power Equipment USA, is a nationally recognized leader in the sale of pressure parts and accessories with shipping locations in Seneca, PA and Ft. Mohave, Arizona.

We are currently seeking an energetic individual with a strong work ethic to complement our inside sales and customer service staff in our Seneca, PA Sales Office. The Inside Sales Representative will report directly to the Sales Manager.

WHAT YOU'LL DO:

Handle incoming sales orders.
Communicate with customers via phone and email.
Enter orders in our system quickly and accurately.
Work with other members of our staff to rectify service issues.
Advise customers on product and service questions.
Resolve customer concerns in a timely, effective manner.
Develop and strengthen relationships with our customers.
Work with our Outside Sales Team to identify new customer opportunities.
Work with purchasing staff to price and order non-stock items from vendors.
Contact vendors to acquire pricing and product information for customers.
Other related duties as required.

Requirements

WHAT YOU HAVE:

2 years of customer service / inside sales experience.
Proficiency in using Microsoft Office Suite applications and ERP software an asset.
Ability to speak and write fluently in the English language.
You are legally able to work in the USA.
You have reliable transportation to and from the workplace.

WHO YOU ARE:

Proactive: you have a strong sense of urgency to respond to customer requests and needs.
Problem Solver: you quickly evaluate a situation & identify priorities while providing solutions.
You are flexible and adapt quickly to customer requirements, market changes and competitive situations.
You demonstrate a balance between empathy and sensitivity while assessing facts and data.
You are a self-starter, confident, results-focused and are calm when dealing with challenging situations.
You are people-oriented, with a positive outlook. You're optimistic and able to build long term trust-based customer relationships.
You are innovative, creative and resourceful when identifying new paths and strategies to secure customer loyalty.
You operate from a values-based perspective and want to be part of a company that is committed to customer satisfaction and long-term relationships.

Benefits

WHAT WE OFFER:

• Competitive wage and total compensation package commensurate with experience.

• Group medical, dental & vision benefits, life insurance coverage.

• 401K with matching program.

• Paid time off from work.

• Training & development opportunities with a strong culture to promote from within.

• Regular team building & social events - we like to have fun

We thank all applicants for your interest, however only those with the required qualifications will be contacted for an interview.

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