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Retail Manager

3 months ago

Madbury NH United States Michaels Full time
Store - PORTSMOUTH, NH

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a safe, clean and clutter-free environment.

Major Activities
  • Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
  • Deliver sales and production results
  • Act in lead capacity in the absence of the Framing Manager
  • Be a resource to assist and train other Team Members
  • Support and assist Framing Manager in driving KPI's achievement
  • Complete framing orders with a high degree of quality and on time
  • Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
  • Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
  • Provide a fast and friendly check out experience while adhering to cash handling standards
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Support shrink and safety programs
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Operate cash register and execute cash handling to standards
  • Acknowledge customers, help locate product and provide solutions
  • Engage customers on benefits of Rewards and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Assist with Omni channel processes
Other duties as assigned

Minimum Type of experience the job requires
  • Basic computer skills and basic measuring skills
  • Ability to operate the framing equipment and glass cutter
Preferred Type of experience the job requires
  • Retail experience
  • Experience selling products and/or services to customers
Physical Requirements
  • Regular bending, lifting, carrying, reaching and stretching
  • Ability to move throughout the store
  • Ability to remain standing for long periods of time
  • Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
  • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits

CO, CT, WA and RI only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI .