Patient Service Representative

7 days ago

Dublin OH United States quantum-health Full time
Description
At a glance
  • Hiring Classes : Next hiring classes scheduled for January 2025+
  • Location: This position is located at our Dublin, OH campus.
  • Starting Pay: $18+ per/hour
  • Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors .

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

The Patient Service Representative (PSR) is Quantum Health's entry point into healthcare navigation. Some people know them as Care Coordinators, but they're so much more. They're tech-savvy helpers, investigators and problem solvers. They interact with our members, clinicians and service providers on the phone, using leading technology to simplify the complex healthcare landscape. They're our se cret sauce . Most importantly - no experience is required. Our paid six-week training program provides everything needed to succeed in this rapidly growing industry.

Learn more by watching the "What it means to Warrior with us" video, here

What you'll do
  • Provide exceptional customer service through inbound/outbound calls in our modern, fast-paced, contact center environment.
  • Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members' health plan.
  • Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible.
  • Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices.
  • Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses.
  • Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately.
  • Participate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization.
  • All other duties as assigned.

What you'll bring
  • Education: High School Diploma or General Education Development (GED) equivalent required.
  • Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times.
  • Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner.
  • Ability to quickly master new technologies; Naturally curious approach to solving problems and working more efficiently.
  • Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime).
  • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
  • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.


What's in it for you
  • Compensation: Competitive base and incentive compensation
  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more

What you should know
  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General .

  • Patient Services Representative

    3 months ago

    Dublin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Services Representative

    2 months ago

    Dublin, United States Advent Full time

    Job Type Full-timeDescriptionEnvision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to...

  • Patient Service Representative

    2 weeks ago

    Dublin, OH, United States Quantum-health Full time

    Description At a glance * Hiring Classes : Next hiring classes scheduled for October and November 2024+ * Location: This position is located at our Dublin, OH campus. * Starting Pay: $18+ per/hour * Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in 1999 and headquartered in Central...

  • Patient Service Representative

    1 week ago

    Dublin, OH, United States quantum-health Full time

    Description At a glance * Hiring Classes : Next hiring classes scheduled for January 2025+ * Location: This position is located at our Dublin, OH campus. * Starting Pay: $18+ per/hour * Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in 1999 and headquartered in Central Ohio, we're a...

  • Patient Service Representative

    4 weeks ago

    Dublin, OH, United States quantum-health Full time

    Description At a glance Hiring Classes : Next hiring classes scheduled for October and November 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in 1999 and headquartered in Central...

  • Patient Service Representative

    2 months ago

    Dublin, OH, United States quantum-health Full time

    Description At a glance Hiring Classes : Next hiring classes scheduled for October and November 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in 1999 and headquartered in Central...

  • Patient Service Representative

    6 months ago

    East Dublin, United States Southeast Primary Care Partners Full time

    Job Type Full-time Description At Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice. We welcome professionals enthusiastic about joining an organization with boundless opportunities and an unmatched purpose. Our mission is to provide the best quality healthcare and...

  • Patient Services Lead

    3 days ago

    Dublin, United States Sutter Health Full time

    Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline w Patient Services, Patient, Lead, Healthcare

  • Patient Service Representative

    2 days ago

    Los Angeles, CA, United States To Help Everyone Full time

    Patient Service Representative Page 1 of 2 August 2008 T.H.E. CLINIC JOB DESCRIPTION POSITION: PATIENT SERVICE REPRESENTATIVE DEPARTMENT: Front Desk STATUS: Full-time, non-exempt Position Summary: Under the direction of the Patient Service Supervisor the Patient Representative shall receive patients and process necessary paperwork for their...

  • Patient Service Representative- Ohio Center for Pediatrics

    2 months ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT position working M-F rotating first...

  • Patient Service Representative- Ohio Center for Pediatrics

    1 month ago

    Dublin, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT position working M-F rotating first...

  • Patient Service Representative

    3 days ago

    West Chester, PA, United States London Approach Full time

    We are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. For a complete understanding of this opportunity, and what will be required...

  • Patient Services Representative

    4 weeks ago

    Rockville, MD, United States RGW Parent Inc Full time

    The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue...

  • Patient Services Representative

    6 days ago

    Fairfax, VA, United States RGW Parent Inc Full time

    Position Description: The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling &...

  • Patient Service Representative

    3 weeks ago

    Dublin, United States quantum-health Full time

    Description At a glance Hiring Classes: Next hiring classes scheduled for January 2025+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in...

  • Patient Service Representative

    2 months ago

    Dublin, United States quantum-health Full time

    Description At a glance Hiring Classes: Next hiring classes scheduled for October and November 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are ...

  • Patient Service Representative

    2 months ago

    Dublin, United States quantum-health Full time

    Description At a glance Hiring Classes: Next hiring classes scheduled for October and November 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are ...

  • Patient Service Representative

    3 weeks ago

    Dublin, United States quantum-health Full time

    Description At a glance Hiring Classes: Next hiring classes scheduled for January 2025+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in...

  • Patient Services Representative

    2 weeks ago

    Exton, PA, United States Children’s Dental Health Full time

    Overview: Pay: $16 - $20/ hour Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...

  • Patient Services Representative

    2 weeks ago

    Mechanicsburg, PA, United States Children’s Dental Health Full time

    Overview: This is a Part-Time position with the potential to turn into Full-Time. Pay: $18 - $21/ hour Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact,...