General Manager

2 weeks ago

Fairburn GA United States Shane's Rib Shack Full time

The General Manager is responsible for the overall management of the restaurant daily operations and is responsible for managing and leading the entire operation of the restaurant. The GM must ensure optimum guest satisfaction, hiring and developing hospitality focused team, increase sales and profit margins, while working within the framework of company values and policies.

 

Key Areas of Responsibility:

  • Control day-to-day operations by scheduling labor, ordering food & supplies, and developing the team 
  • Estimate food consumptions, monitor inventory and schedule delivery of fresh food and beverages
  • Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met, as well as alcohol regulations are obeyed (if applicable)
  • Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions 
  • Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train 
  • Maintain budget and employee records, prepare payroll, and pay bills or monitor bookkeeping records
  • Manage shifts which include: daily decision making, scheduling, planning while upholding standard, product quality and cleanliness of the kitchen & restaurant.
  • Monitor food preparation and methods, ensuring 100% compliance with company operation policy
  • Ensure compliance with operational standards, company policies, fed/state/local laws & ordinances.
  • Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward company objectives  
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.
  • Arrange for maintenance and repair of equipment and other services 
  • Ensure food quality and 100% customer satisfaction; including responding to complaints & retaining customers
  • Ensure complete and timely execution of corporate & local marketing programs 
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
  • Stay involved with the local community and promote community involvement with the staff and store

Qualifications

  • High School, College or University Degree Preferred
  • 2-4 years supervisory experience in a food service environment, including Profit & Loss responsibility, food purchasing, sanitation, personnel management, recordkeeping, and preparation of reports. 
  • Basic business math and accounting skills
  • Demonstrates leadership and teamwork skills
  • Good oral/written communication skills
  • Strong analytical/decision-making skills
  • Basic computer literacy
Required qualifications:
  • Legally authorized to work in the United States
Preferred qualifications:
  • 16 years or older
  • At least high school diploma or equivalent or higher

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