Telehealth Nurse

Minimum Education
BSN (Required)

Minimum Work Experience
5 years Pediatric Experience Preferred; Telehealth Nursing or Ambulatory (Required)

Required Skills/Knowledge
The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children's National. Have basic computer skills (experience with Microsoft Windows operating system database, word processing software, and electronic healthcare records) Ability to handle multiple phone lines. Clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education of pediatric and adolescent populations. Demonstrate effective prescription management skills. Application of the nursing process in telehealth care. Delivery of culturally sensitive, age-specific care to identified populations. Assessment and provision of care using telecommunication devices. Use of the clinical decision support tools. Demonstration of problem-solving, prioritization, collaboration, and customer relation skills. Communication skills: including effective listening, negotiation, counsel and crises management. Knowledge and appropriate use of internal and external resources (people, services, and materials.) Prevention and reporting of unusual occurrences and adverse events.

Required Licenses and Certifications
Registered Nurse in District of Columbia (Required)
Registered Nurse in Maryland (Required)Cardio-Pulmonary Resuscitation (CPR); Certified Pediatric Nurse (CPN) Registered Nurse in Maryland (Required)
.

Functional Accountabilities
Tele-Health Nursing

• Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.

• Comply with call/email/tasks management standards.

• Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc.

• Manage clinical calls/emails/tasks using the nursing process; document caller encounters in the system.

• Be able to manage and document calls if computer system is down.

• Achieve telehealth and other applicable national certifications.

• Consult and collaborate with patients, families, physicians and other providers in shared decision making; advocate for patient and family.

• Be able to assist in all clinical matters as related to patient care.

Leadership

• Contribute to Magnet redesignation as evidenced by independent involvement of leadership in: committees, task forces and or community outreach if appicable.

• Communicate plan of care and ability to advocate to meet patients' needs; make suggesstions for resolution system issues.

• Role model procedures for escalation of issues, utilize chain of command.

• Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff.

• Demonstrate a collegial and respectful relationship with peers, physicians, other providers and other departments.

• Take the lead to implement change and support management decisions.

Structural Empowerment

• Maintain regulatory requirements e.g. license, BLS, CPR and other required certifications.

• Initiate professional activities to enhance nursing practice; provide telephonic and electronic clinical assessment, advice, health education and counseling-giving appropriate clinical disposition and facilitating referral.

• Engage in active review of peers, and or clinical staff giving constructive feedback through timely participation of evaluations.

• Serve as a resource to clinical, and front desk staff as needed and know when to escalate to next level.

• Direct and participate in the development of patient care practices in order to advise and guide practice.

Professional Practice

• Analyze assessment data gathered from patient and family to ensure completion of database and plan of care within identified timeframes.

• Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate interventions.

• Direct prioritization and organization for complex patient with rapidly changing needs.

• Anticipate and proactively plan for educational needs verified with patient and family throughout the ambulatory process.

• Role models caring in all encounters with patient and family as evidenced by feedback from parents and an increase in patient satisfactions scores.

• Provide education to clinical staff through teaching when applicable.

• Participate in staff meetings.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance