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Guest Service

4 weeks ago

Glendale, Arizona, United States Hurricane Harbor Phoenix Part time

What We Provide:
This is a seasonal position at Six Flags Hurricane Harbor in Phoenix, AZ. The role offers a competitive hourly rate of $14.7/hr along with perks such as:

Free entry to any Six Flags park for all employees and a guest with each visit

Additional complimentary tickets for friends and family

Flexible scheduling

Daily and weekly pay available

What You Will Do:
As a Guest Service/Admissions Team Member, you will be responsible for assisting our guests with a wide variety of needs, ensuring they have a positive experience at the park. Your primary duties will include:

Conducting all business with a professional, courteous, and friendly attitude toward both guests and fellow employees

Researching and resolving guest concerns in a calm and professional manner, documenting situations appropriately, and notifying your Supervisor in a timely manner

Utilizing park information resources to stay updated on daily activities and operational information needed to assist guests

Assisting guests with general park information, website inquiries, and questions via phone, email, Salesforce, online chat, and in person

Handling coupon inquiries and ticket adjustments

Operating a Point of Sale (POS) system to process transactions (credit/debit card, mobile) and issue media to guests

Accurately creating passes or memberships using specialized computer systems

Registering guests using Qsmart mobile and providing guidance on how to use the service

Ensuring that tickets, passes, and memberships match the number of guests entering the park, and scanning them to ensure validity

Maintaining confidentiality regarding all situations

Maintaining cleanliness standards in all Guest Services locations and throughout the park

Assisting with data entry tasks for guest situations using a computer

Willingness to work across various positions within the Guest Services department as needed

What You Will Need:

Must be at least 16 years of age

Strong problem-solving, analytical, and organizational skills

Ability to work without direct supervision and make independent decisions

Cash handling experience is preferred

Ability to work 30-40 hours per week, including varied shifts (days, nights, weekends, and holidays)

Prior experience with computer usage is required

Ability to learn and use multiple computer programs

Strong verbal and communication skills with the ability to fluently speak, write, and comprehend English

Physical ability to hold a handheld scanner (approx. 2.5 lbs) for up to 6 continuous hours

Ability to walk up to 2 miles per day over various surfaces

Ability to stand for extended periods (up to 6 hours) in adverse weather conditions

Must be professional, self-motivated, and possess strong multi-tasking and enthusiasm

Strong teamwork skills and the ability to collaborate with others

Other Functions:

Perform any additional duties as assigned or necessary to support the park

Attend required H.R. Orientation, Guest Services Department training, and other unit-specific training

Additional Notes:

All other duties assigned or necessary to support the park as a whole.

Reports to Guest Service Supervisor   

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. 

Interested Candidates should apply online at jobs.sixflags.com 

Park Location: Phoenix, AZ - Six Flags Hurricane Harbor