Coordinator, Case Management

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
 

Job Description

Opportunity at a Glance

The Case Coordinator reports to the Director, Office of Non-Discrimination and Access (ONA) with a dotted line report to the VP Senor Associate General Counsel. The ONA Coordinator will assist ONA and the Covista Legal department in addressing, managing, and resolving complaints and issues regarding protected-characteristic based harassment, discrimination, and misconduct. This position will also work closely with Human Resources, Safety and security, Regulatory Affairs, and other institutional leaders and partners to ensure successful and effective responses regarding student safety and well-being, and to address matters of non-discrimination and access.

Responsibilities

• Conduct intake of matters submitted to ONA. Complete first line review and manage responses (e.g., outreach, supportive measures, etc.) in alignment with the direction of the ONA Director and Legal colleagues. Route matters to other appropriate departments and colleagues, where appropriate.
• Conduct intake interviews and explain the investigation process for TIX and non-discrimination matters.
• Receive and respond to inquiries, reports, and com plaints from students and colleagues, and maintain proper documentation/organization of all communication.
• Assist ONA and Legal in case management; assist with colleague non-discrimination trainings.
• Assist the Title IX and Non-Discrimination Investigator in conducting investigations based on the Covista Anti-Harassment and Non-Discrimination Policy, its institutions' Sex-Based Misconduct Response and Prevention Policies, and other policies concerning protected-characteristic discrimination and harassment.
• Triage incoming Situational Intervention Team (SIT) reports submitted by Covista community members to the appropriate institutional SIT Chair; ensure appropriate follow-up and intervention occurs and is properly documented within the SpeakUp (i.e., EQS) system; meet with institutional SIT Teams as needed.
• Manage/organize/maintain all ONA correspondence and internal tracking mechanisms in tandem with the ONA Director and ONA Administrative Specialist.
• Maintain all ONA communications, including the ONA newsletter and institutions' ONA web pages.
• Manage departmental tracking system for ONA com plaints. Analyze reporting data to identify