VP Support Services Univ of Colorado Hospital
2 weeks ago
The Opportunity
Vice Support Services, University of Colorado Hospital
This is an outstanding opportunity to join one of the top academic and community health systems in the country and be part of a high-performing, quality-focused leadership team in a results-driven, growing health system. The Vice President of Support Services will be an integral member of the leadership team and critical to the continued financial success of the hospital's mission and organizational objectives.
The Vice President of Support Services at the University of Colorado Hospital is tasked with overseeing and managing non-clinical support operations, including food and nutrition services, the gift shop, and guest services. This role involves enhancing operational efficiency, driving customer satisfaction, and leading a high-performing team dedicated to providing exceptional service. The Vice President will work collaboratively with other executives to ensure that support services align with overall business goals and objectives.
Reporting Relationships
Reports to: Chief Operating Officer, University of Colorado Hospital with a dotted line relationship to the Vice President for Ancillary and Support Services.
Responsibilities
- Provide direct oversight for non-clinical support service operations at UCHA, including food and nutrition services, the gift shop, and guest services
- Collaborate with system leaders to ensure effective operations of key support service functions at UCHA, including facilities, planning/design/construction, security, IT, clinical engineering, environmental services, and transport services
- Support the UCHA COO in oversight of space planning, capital planning, and other key duties as assigned
- Support and drive system standardization efforts, representing UCHA effectively in broader decision-making and ensuring effective implementation of system efforts at UCHA
- Develops and implements policies and procedures that guide business processes, support the delivery of services, and ensure a culture of quality and satisfaction.
- Monitors and evaluates operations to ensure compliance with established professional, regulatory, and organizational standards/requirements.
- Leads departmental financial planning to ensure cost-efficient operations and to maximize profitability.
Candidate Qualifications
The culture at UCHealth is results driven, and each member has high expectations for themselves as well as those with whom they partner and lead. Candidates will be comfortable working in a fast-paced academic organization. They will exude honesty, respect, trust, integrity and high ethical standards and serve in a supportive, open and direct manner.
The successful candidate will meet the following requirements:
Education/Certification
- A master's degree in health administration, business administration, or other relevant field is required
- Minimum of five years of progressive leadership experience, with a proven record of success in a health system.
- Strong vision, strategic planning, customer service, collaboration, change management, and communication skills are required.
- Experience in matrixed reporting relationships and possess strong collaboration skills to foster relationships across UCHealth.
Qualifications
- Proven ability to build and maintain strong relationships across a matrixed organization.
- Strong communication and organizational skills and executive-level presence.
- An innovative, creative and forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
- Demonstrated track record as an effective leader who has created change, ideally in academic settings.
- Strong financial acumen with experience of managing budgets.
- Ability to prioritize multiple objectives in a rapidly changing environment and deliver quality outcomes
- Strong customer focus and results orientation.
UCHealth offers their employees a competitive and comprehensive total rewards package:
- Full medical, dental and vision coverage
- Retirement plans to include 403(b) matching
- Paid time off. Start your employment at UCHealth with PTO in your bank
- Employer-paid life and disability insurance with additional buy-up coverage options
- Tuition and continuing education reimbursement
- Wellness benefits
- An annual bonus may be paid to eligible employees based upon organizational and individual performance.
- Full suite of voluntary benefits such as identity theft protection and pet insurance
- Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year
Loan Repayment:
- UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
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