Schedule Dispatch Coordinator

Unleash your potential with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks awayHere's what we have to offerCompetitive payPaid vacation, holidays, and sick timeComprehensive benefits package, including 401K, medical, dental, and vision care - available from day oneExtensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resourcesEncouraging and collaborative team environmentJCI Employee discount programs (The Loop by Perk Spot)SHIFT SCHEDULE: 3:00 PM to 11:30 PM CST.What you will doThe Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive key business initiatives and service delivery such as managing email service request backlog, guard dispatch, emergency ticket dispatching, coordinate third party vendor meets, Field Technician calls for assistance or ticket management, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including inbound customer and service tech call handling, Guard Dispatch, and workorder request management.How you will do itAs a Schedule Dispatch Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills. Must be flexible and able to deal with rapid change at a moment’s notice is key. NDC SDC team members must be able to speak confidently with customers and technicians in driving the day-to-day operation and scheduling of service jobs. SDCs are responsible for scheduling service requests, managing technician calls, meeting or exceeding Key Performance Indicators, and other duties as assigned.What we look forRequiredMinimum of 1-year customer serviceFlexibility to perform other duties as assignedMaintain above satisfactory attendanceGood written and verbal communication skills, detail-oriented, flexible, and composedKnowledge of Microsoft Office (Email/Excel) and other required programsConfidence, problem solving, composure critical thinking skills, proactiveDecision-making skills, self-motivated/driven, time management, and prioritization skillsAbility to self-manage, accountability, and change agentMust be willing to be on-camera when interviewing through the processIf hired, the candidate will need to complete an 8-week mandatory training with no interruptions in betweenFlexible availability is required HIRING HOURLY RANGE: $17.31 - $24.04 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.