Retail Customer Service Full Time

1 week ago

Victor, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending

​•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. 

Team Members:

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
  • We strive for flawless execution and hold ourselves accountable.   
  • Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate. 
  • Ensure a safe and positive environment for our members and each other. 
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.

Members:

  • Deliver service excellence through all points of contact.  
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily
    • Clean and organized, inside, and out

Know your Business:

  • Understand how to access and read production and/or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
  • Reviews and maintains the AP Alert Binder according to AP standards.
  • Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.  Records register receipt discrepancies and notifies front line to immediately rectify the situation.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles. 
  • Monitor member and visitor traffic entering and exiting the club
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintains high standards of safety for members and team members.
  • Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Processes empty water jug return vouchers to members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

Qualifications

  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device. 
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.

Environmental Job Conditions

  • All the time is spent standing and moving about on hard surfaces.
  • Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
  • May require occasional lifting up to 30 lbs.
  • Exposure to both indoor and outdoor temperatures.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $15.75-$18.90.

  • Full-Time Customer Service Representative

    1 week ago

    Victor, New York, United States Kwik Trip Full time

    Job SummaryWe are seeking an experienced Full-Time Customer Service Representative to join our team at Kwik Trip.Key Accountabilities:Deliver exceptional customer service by greeting customers warmly and responding promptly to their needs.Manage cash register operations, including processing transactions and handling customer payments.Assist with inventory...

  • Customer Service Representative

    1 week ago

    Victor, New York, United States TJ Maxx Full time

    As a Sales Associate at TJ Maxx, you will be the face of our brand, delivering exceptional customer experiences and driving sales growth. Your primary responsibilities will include engaging with customers, processing transactions, and promoting credit and loyalty programs.About the RoleThis is a fantastic opportunity for individuals who are passionate about...

  • Customer Service Representative

    1 week ago

    Victor, New York, United States Eddie Bauer Full time

    Job SummaryWe are seeking a Customer Service Representative to join our retail team at Eddie Bauer. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer...

  • Retail Sales and Service Associate

    1 month ago

    Victor, New York, United States Staples Full time

    We're seeking an experienced Retail Sales and Service Associate to work with us at Staples. As a member of our team, you'll be tasked with engaging customers, presenting solutions, and learning basic selling skills. You'll also be responsible for creating a welcoming store environment and working efficiently to achieve sales goals.This is a great opportunity...

  • Customer Service Representative

    1 week ago

    Victor, New York, United States Wal-Mart Stores , Inc. Full time

    About the JobThis Sales Associate role involves working in a fast-paced retail environment, where you will be responsible for providing exceptional customer service, processing transactions, and maintaining store displays. You will work closely with other sales associates and management to meet sales goals and ensure a positive customer...

  • Customer Service Representative

    3 weeks ago

    Victor, New York, United States Zumiez Full time

    **Job Summary:**Zumiez is seeking a Customer Service Representative to join our team at Eastview Mall. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining store appearance, and driving sales growth.**Estimated Salary:** $14-$17 per hour, based on location and...

  • Customer Service Professional

    1 week ago

    Victor, New York, United States J. Jill Full time

    J. Jill is looking for a Customer Service Professional to join our team as a Sales Associate. In this role, you will have the opportunity to work with customers, provide excellent service, and contribute to the success of our retail business.Main ResponsibilitiesEngage with customers, responding to their needs and concerns in a prompt and professional...

  • Retail Sales and Service Representative

    1 week ago

    Victor, New York, United States Hallmark US Springboard Full time

    Job OverviewThe Part-Time Retail Merchandiser position involves three major components: day-to-day engagement, holiday support, and department resets. As a field organization, you will be working independently to showcase your organization and time management skills, establish retailer relationships, and collaborate with local store teams to optimize product...

  • Customer Service Representative

    1 week ago

    Victor, New York, United States J. Jill Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our sales team as a Sales Associate at J. Jill.As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales through effective product knowledge and presentation.In this role, you...

  • Seasonal Retail Sales

    3 months ago

    Victor, United States Zumiez Full time

    Zumiez - 672 Eastview Mall Ste 160A - [Retail Associate / Team Member] As a Seasonal Retail Sales Associate at Zumiez you will receive hours during peak times such as Back to School & Holiday to: Provide customer service utilizing Zumiez selling techniques; Organize & present merchandise based on Zumiez merchandise techniques; Provide customer service &...

  • Customer Service and Sales Team Member

    1 week ago

    Victor, New York, United States Walmart Full time

    About UsWalmart is a leading retailer that values its employees and strives to provide a positive work environment. As a store associate, you will have the opportunity to work with a diverse team, develop new skills, and advance your career.ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and resolving issues...

  • Retail Sales Associate

    3 weeks ago

    Victor, New York, United States Zumiez Full time

    **About Zumiez:**Zumiez is a leading action sports retailer offering the latest fashion and lifestyle products. We are currently seeking a highly motivated Retail Sales Associate to join our team at Eastview Mall.**Salary Estimate:** $12-$15 per hour, based on location and experience.**Job Description:As a Retail Sales Associate, you will be responsible for...

  • Cashier (Full-Time/Part-Time)

    4 months ago

    Victor, United States KWIK FILL Full time

    Pay Rates: Minimum Pay: $15.00 per hour and Max Pay: $17.00 per hour. 7453 State Route 96, Victor, New York 14564 ?Company Conformance Statements In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally...

  • Cashier (Full-Time/Part-Time)

    4 months ago

    Victor, United States KWIK FILL Full time

    Pay Rates: Minimum Pay: $15.00 per hour and Max Pay: $17.00 per hour. 7188 Route 96, Victor, New York 14564 ?Company Conformance Statements In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with...

  • Craft Retail Sales Associate

    4 weeks ago

    Victor, United States Aurora Sewing Center Part time $16

    Aurora Sewing Center, is a family-owned, all-things-sewing business with three retail locations, celebrating over 45 years serving the sewing community across Western New York.We are seeking a full or part-time Retail Sales Associate who is friendly, customer-oriented, personable, self-motivated, who has sales and sewing experience. This is a person who has...

  • Walmart Team Member

    3 weeks ago

    Victor, New York, United States Walmart Full time

    Become a part of the Walmart team as a General Merchandise Associate and contribute to delivering exceptional customer experiences. In this role, you'll work closely with colleagues to ensure seamless order fulfillment, from receiving and processing orders to selecting and dispensing merchandise. With a focus on accuracy and efficiency, you'll be responsible...

  • Retail Team Member

    1 week ago

    Victor, New York, United States J. Jill Full time

    We are seeking a highly skilled Retail Team Member to join our team at J. Jill. As a Retail Team Member, you will be responsible for delivering exceptional customer service and driving sales growth.Job SummaryIn this role, you will:Provide outstanding customer service, ensuring every customer interaction is positive and memorable;Suggest products and...

  • Retail Sales Associate

    3 weeks ago

    Victor, United States Best Buy Full time

    As a Retail Sales Associate, youll be the face of Best Buy for everyone who visits our stores. Well train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with whats possible, youll help us enrich lives through technology....

  • Team Member

    3 weeks ago

    Victor, United States Disability Solutions Full time

    Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where you'll work in a professional environment, with the highest quality ingredients and have a true work-life balance! We are currently hiring for a variety of roles with various schedules. We have Full-Time and Part-Time opportunities, depending on the role and...

  • Area Retail Supervisor

    1 week ago

    Victor, New York, United States Ross Stores Full time

    About Ross StoresRoss Stores is a leading off-price apparel and home fashion retailer with over 1,500 stores across the United States. Our mission is to provide our customers with high-quality products at affordable prices while delivering exceptional customer service.We are committed to creating a diverse and inclusive workplace where our employees feel...