US - Field Technical Spt Cons II - US1

2 weeks ago


Maumee, United States Experis Full time

Experis IT ManpowerGroup has partnered with a leading Information Technology organization in the Ohio area for a Contract Field Technical Spt Cons II role to assist their team. This is an on-site role.

Title:  Field Technical Spt Cons II
Location:  Onsite– (Ohio)
Duration:  2 Year
Shift: M-F 8am-5pm
Pay range: $20-$25 per hour.

Job Description

Please note: Printer break/fix experience is a must and needs to be included at the top of the job descriptions. This is a primary print position. Successful candidate will also need PC break/fix experience.

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining Client’s contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both Client  and the customer’s business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:
• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. 
 



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