Customer Service Associate
3 weeks ago
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Customer Service Associate
Location: Field
Department: Store Operations
Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
Principal Duties:- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure the proper execution of assigned foodservice and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
- Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in fast paced environment
- Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
Basic Qualifications:
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
-
Customer service associate
7 days ago
New Hope, United States Savers | Value Village Full time**Job Title: Customer Service Associate****Pay Rate:** $14.00 to $14.76**Savers Benefits**Geographic & job eligibility rules may apply**Healthcare Plans**Comprehensive coverage (medical/dental/vision) at a reasonable costSpecialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)**Paid Time Off**Sick...
-
Customer Service Associate
3 days ago
Hope, Arkansas, United States Exxon Full timeOverviewWe are a dynamic team at Exxon, committed to delivering exceptional customer experiences. Our mission is to provide a fun and exciting environment, flexible work schedules, and opportunities for growth.
-
Customer Service Associate
4 weeks ago
New Orleans, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 8601 JEFFERSON HIGHWAY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
4 weeks ago
New Orleans, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 9701 CHEF MENTEUR HIGHWAY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties;...
-
Customer Service Associate
3 days ago
New Baltimore, Michigan, United States Jo-Ann Stores, LLC Full timeJob SummaryThe Customer Service Associate will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. All team members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.The primary role of the Customer Service Associate...
-
Customer Service Associate
1 week ago
New Hyde Park, United States Opulence Full timeJob Description Job Description We are a local marketing and business development firm in the heart of New Hyde Park. We have partnered with some of the nations largest telecommunication companies to assist them with generating new customer acquisitions and bring awareness to their new products and services available. We are seeking a Customer Service...
-
Customer Service Associate
6 days ago
New Kensington, United States Adecco Full timeJob DescriptionJob DescriptionAre you a customer service professional looking to begin and grow your career with a prestigious, well-established company? How about an entry level, temporary to hire opportunity working through Adecco at our client, MSA Bacharach, in New Kensington, PA? This is a 40 hour/week role which requires commuting to the client site....
-
Client Service Associate
7 days ago
New Hope, United States Rockwood Wealth Management Full timeJob DescriptionJob DescriptionClient Service AssociateRockwood Wealth Management is an established financial advisory firm serving clientele from our office in New Hope, PA. We are in the family wealth management business focusing on high-net-worth clients, families, and business owners. Through a planning process built on integrity, expertise, and attention...
-
Customer Service Associate
4 weeks ago
New Port Richey, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 9101 LITTLE RD. [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address customer...
-
Customer Service Associate
4 weeks ago
New Smyrna Beach, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 1835 STATE ROAD 44 [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service/Sales Associate
4 weeks ago
New York, United States Home Depot Full timeJob Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in...
-
Customer Service Associate
6 days ago
New Iberia, Louisiana, United States McDonald's Full timeJob DescriptionThis is an exciting opportunity to join our restaurant team as a Customer Service Associate. In this role, you will be responsible for:Greeting customers with a smile and welcoming them to our restaurantTaking accurate food orders and preparing menu items to the highest standardsPartnering with other team members to deliver exceptional...
-
Customer Service Associate
4 days ago
New Boston, Texas, United States Dollar Tree Full timeWe are looking for a Customer Service Associate to join our retail team at Dollar Tree. As a key member of our sales floor team, you will be responsible for handling customer transactions, maintaining store appearance, and providing top-notch customer service. In this role, you will also have the opportunity to cross-train in various areas, including...
-
Customer service associate
7 days ago
New York, United States Hadassah Women's Zionist Organization Of America Full timeThe Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card...
-
Customer Experience Associate
3 days ago
New Hope, Minnesota, United States Affinity Plus Federal Credit Union Full timeAbout the RoleThis Member Advisor role is based at our New Hope, MN branch. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and educating them on self-serve options. You will work closely with other employees to ensure seamless operations and deliver outstanding results.Key...
-
Customer Service Associate
6 days ago
New Bedford, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Service Associate
3 weeks ago
New Bedford, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Service Associate
4 days ago
New Brunswick, New Jersey, United States Wingstop Full time**About Us**DV & GR Enterprises dba Wingstop operates 18 Wingstop locations in Northeast Ohio and is rapidly growing. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.Job Description:**As a Customer Service Associate, you will be at the forefront of delivering exceptional service to our...
-
Customer Service Associate
4 weeks ago
New Braunfels, United States La Lomita Full timeJob Type Part-time Description Tex Best travel centers provide a unique workplace experience for all of our cashiers in Retail Convivence Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, Tex Best is the place for you to begin your career journey. The...
-
CUSTOMER SERVICE REPRESENTATIVE
3 weeks ago
Hope, AR, United States Family Dollar Full timeFamily Dollar - 815 SOUTH MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...