Customer Service Representative
2 months ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.
Responsibilities:Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Participate in ongoing trainings to stay up to date on our products and processes.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:- High School Diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to maintain a professional and courteous behavior with customers and peers
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Six months of customer service and/or cash handling experience
- Experience in retail, financial services, loans, banking/bank teller, or service industry
Our Benefits Include**:
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance based career advancement
- Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications. Terms and conditions apply.
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
- A relaxed, business casual dress code that includes jeans and sneakers
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
-
Customer Service Representative
4 days ago
Marysville, Washington, United States WinCo Foods Full timeCustomer Service RepresentativeWe are seeking a customer-focused and energetic individual to join our team as a Customer Service Representative at WinCo Foods.In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive a positive shopping experience.Key...
-
Customer Service Representative
4 weeks ago
Marysville, Washington, United States Navy Exchange Full time**Job Description:** Customer Service Representative**Estimated Salary:** $28,000 - $38,000 per yearWe are looking for a skilled Customer Service Representative to join our team at the Navy Exchange. As a customer service representative, you will be responsible for ensuring that every customer has an exceptional shopping experience by addressing their needs,...
-
Customer Service Representative
4 weeks ago
Marysville, Washington, United States Safeway Full timeSafeway is seeking a Customer Service Representative to join our team. In this role, you will have the opportunity to make a meaningful impact on the lives of our valued customers by providing exceptional service and support. As a key member of our team, you will perform various tasks such as greeting customers, answering questions, and resolving issues in a...
-
Customer Service Representative
4 days ago
Marysville, California, United States Domino's Pizza LLC Full timeJob SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Domino's Pizza LLC.Key ResponsibilitiesProvide exceptional customer service via phone, email, and in-person interactionsAddress customer complaints and concerns in a professional and courteous mannerUpsell and promote Domino's Pizza services to increase...
-
Customer Service Representative
4 weeks ago
Marysville, Washington, United States Zumiez Full timeWe're looking for a Customer Service Representative to join our team at Zumiez during peak season. As a key member of our sales floor team, you will focus on:Main ResponsibilitiesEstimated Salary: $12-$15 per hour- Delivering exceptional customer service by responding to customer inquiries and resolving issues promptly.- Utilizing knowledge of products to...
-
Customer Service Representative
2 days ago
Marysville, Washington, United States Bass Pro Shops Full timeCompany Overview: At Bass Pro Shops, we pride ourselves on providing exceptional customer experiences in an exciting outdoor environment. As a Customer Service Outfitter, you will play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Secure all firearms brought into the store with trigger locks to ensure safety and...
-
Customer Service Representative
4 weeks ago
Marysville, California, United States Dollar Tree Full timeAre you looking for a challenging and rewarding role? Become a Customer Service Representative at Dollar Tree and enjoy a fast-paced environment where no two days are the same! As a Sales Floor Team Member, you will:Your Key TasksProvide excellent customer service and resolve any issues promptly.Operate assigned cash register and handle sales transactions...
-
Customer Service Representative
1 month ago
Marysville, Washington, United States beBee Professionals Full time $30,000 - $50,000We are seeking a skilled Customer Service Representative to provide exceptional service to our clients in Marysville.Key Responsibilities:Greet customers and assist them in selecting productsProcess transactions accurately and efficientlyMaintain store displays and inventory levelsRequirements:Previous experience in retail or sales is preferredStrong...
-
Customer Service Representative
4 weeks ago
Marysville, California, United States Domino's Pizza LLC Full timeAre you looking for a career that involves delivering exceptional customer experiences?Domino's Pizza LLC is seeking a Customer Service Representative to join our team.This full-time position offers a competitive salary of $8.50 per hour, with opportunities for advancement and professional growth.Main Responsibilities:Greet customers and provide a positive...
-
Customer Service Representative
4 weeks ago
Marysville, Ohio, United States Richwood Bank Full timeJob OverviewRichwood Bank seeks a dedicated Customer Service Representative to provide exceptional customer experiences in our branches and drive-thru locations. As a key member of our team, you will be responsible for delivering top-notch service, handling customer transactions, and promoting our bank's products and services.The ideal candidate will possess...
-
Customer Service Representative
6 days ago
Marysville, Ohio, United States Community Choice Financial Family of Brands Full timeJob Title: Financial Services AssociateEstimated Salary: $40,000 - $60,000 per yearCompany Overview:At Community Choice Financial Family of Brands, we are committed to providing rave-worthy customer experiences. Since 1987, our mission has been to offer short-term financial services that cater to the needs of individuals across the country.Job Description:As...
-
Sales and Customer Service Representative
10 hours ago
Marysville, Ohio, United States Smokers Paradise Full timeJob DescriptionAs a sales and customer service representative at Smokers Paradise, you will be responsible for helping customers find the perfect products they need. This includes answering questions about our products, making recommendations, and providing general assistance to customers.
-
Customer Service Representative
7 months ago
Marysville, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...
-
Customer Service Representative Specialist
3 weeks ago
Marysville, Washington, United States Planet Fitness Full timeAre you looking for a career that combines your passion for fitness and customer service? As a Member Services Representative at Planet Fitness, you will play a key role in creating a positive experience for our members and guests.About the PositionIn this dynamic role, you will be responsible for greeting members and guests, answering phones, checking...
-
Sales and Customer Service Representative
2 months ago
Marysville, Washington, United States Albertsons Full timeAbout the JobWe are seeking a Sales and Customer Service Representative to join our team at Albertsons. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a safe and healthy store environment, and working collaboratively with other team members to achieve sales goals.The ideal candidate will...
-
Retail Customer Service Representative
3 weeks ago
Marysville, Washington, United States Walmart Full timeJob Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales goals.Key Responsibilities:-...
-
Customer Service Representative
1 day ago
Marysville, United States City of Marysville, WA Full timeSalary: $30.39 - $37.01 HourlyLocation : Marysville, WAJob Type: Full-time regularJob Number: 00808Department: FinanceDivision: Utility BillingOpening Date: 01/07/2025Closing Date: 1/15/2025 11:59 PM PacificPosition Summary Please attach a resume to your application. Applications without resumes will be considered incomplete.This position provides business...
-
Customer Service Representative
7 days ago
Marysville, United States City of Marysville, Washington Full timeSalary: $30.39 - $37.01 Hourly Location : Marysville, WA Job Type: Full-time regular Job Number: 00808 Department: Finance Division: Utility Billing Opening Date: 01/07/2025 Closing Date: 1/15/2025 11:59 PM Pacific Position SummaryPlease attach a resume to your application. Applications without resumes will be considered incomplete. This position provides...
-
Customer Service Representative
1 week ago
Marysville, United States City of Marysville, WA Full timeSalary: $30.39 - $37.01 HourlyLocation : Marysville, WAJob Type: Full-time regularJob Number: 00808Department: FinanceDivision: Utility BillingOpening Date: 01/07/2025Closing Date: 1/15/2025 11:59 PM PacificPosition Summary Please attach a resume to your application. Applications without resumes will be considered incomplete.This position provides business...
-
Customer Service Representative
2 weeks ago
Marysville, Washington, United States Planet Fitness Full timeAbout Us:At Planet Fitness, we're dedicated to providing a supportive and non-intimidating environment where everyone feels welcome. Our Judgement Free Zone philosophy is more than just a slogan – it's a way of life.Salary:The estimated salary for this role is $16.28 - $17.00 per hour.Job Summary:We're seeking a Member Services Representative to join our...
