IT Infrastructure

IT Infrastructure -Technical support

Location :Owensboro Kentucky.

Job Summary

Cognizant is looking for a driven, hands-on IT hardware and software on that can keep manufacturing IT systems running smoothly, manage IT life cycle projects, and ensure manufacturing IT needs are met. This person will be the Single Point of Contact for multiple USA sites. This person will act as the liaison between manufacturing sites and IT, ensuring manufacturing IT systems run trouble free, timely completion of projects, delivering quality outputs/results, and anticipating the business needs impacting IT.

The candidate will have the ability to speak both IT and OT knowledgeable in the levels of the ISA-95 model, critical manufacturing operations, interfacing with the enterprise systems, computer/network infrastructure, equipment connectivity, and security. This is an onsite job where safety practices must be followed, understand how manufacturing works, and recognize the business needs for growth, re-alignment, and products. The candidate will have a home base and travel as needed to nearby sites. This person applies best practices to organize computer/network hardware, cabling, documentation, patching, and health monitoring. In addition, they are the “smart hands” working with offshore support specialists and familiar with IT terminology, practices, and tools. When a disaster unfolds, this person leads the charge for recovery.

Responsibilities:

v Form relationships with site personnel to be their trusted advisor. Be their voice for IT.

v Proactively monitor manufacturing IT system health for multiple locations and address issues and outages

v Oversee user IT requests, get involved to move request along, and clear roadblocks

v Assess plant IT infrastructure and make improvements as needed

v Plan, coordinate, communicate project efforts and provide onsite project support for IT equipment.

v Maintain support documentation such as network diagrams, architectures, hardware inventory, application inventory, and key contacts in a site playbook.

v Be the source of functional understanding of IT processes, tools, and integration of plant equipment with IT platforms and applications as well as Manufacturing business knowledge

v Work with sites to have an IT roadmap aligned with the business needs

v Coordinate and facility activities with third party vendors, offshore support, and other locations

v Participate in site-level DR, BCP, CMDB activities

v Capture lessons and learned and maintain in a repository

Key Qualifications:

· Bachelor’s Degree in Engineering, Computer Science, Networking or similar technical field

· 5+ years of hands-on experience with manufacturing applications, manufacturing network infrastructure, workstations, tablets, laptops, servers, firewalls, storage, barcode scanners, and printers.

· Demonstrated experience for manufacturing infrastructure best practices and IT standards

· Knowledgeable in ERP, MES, LIMS/LAB, QC/SPC, PLM, EAM, EHS, Training, and Time Keeping systems

· Operational knowledge for connectivity to hand-held devices, PLC, DCS, scales, conveyors, ovens, serial interfacd, etc.

· Experience creating site documentation such as hardware/software inventories, process flows, and architectures

· Demonstrated experience to troubleshooting issues at all levels of manufacturing hierarchy (L1 to L4)

· Experience working in production environment, know & follow safety procedures, and knowledgeable in manufacturing processes especially agricultural

· Experience in ITIL aligned infra/ app delivery, facilities management and business knowledge of IT Platforms and Applications

· Effective communicator for technical and non-technical stakeholders, users, and IT staff, at all levels of the organization as an IT/OT hybrid

· Has worked with onshore/offshore model

· Competent with ITIL Framework, ITSM tools, and Change Management

· Experience working in a Global Enterprise IT multi-vendor Environment

· Experience working within a structured Project Delivery Framework

· Ability to collaborate, build relationships, and drive successful results through partnerships and across departments and organizations i.e., IT/OT Hybrid

· Self-starter and able to work independently

· Sound judgment and excellent problem-solving skills in handling balanced, complex issues

Why Choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical training to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies.

Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer provider and committed to creating a diverse environment. Cognizant considers all applicants without regard to race, creed, color, national origin, ancestry, age, marital and family status, disabilities, sexual orientation or preference, veteran status or any other classification protected by state, federal or local law.