Shift Supervisor

12 hours ago

Missouri City, United States Torchy's Tacos Full time

Shift Supervisor

What We Need

As a Shift Supervisor, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You’ll Do
  • Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
  • Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
  • Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
  • Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
  • Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
  • Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
  • Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
  • Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
  • Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
  • Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
  • Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.
How You’ll Do It
  • Leadership: You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.
  • Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
  • Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
  • Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
  • Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.
What You Need Minimum Qualifications
  • Experience in a supervisory or leadership role in a restaurant or similar environment.
  • Strong understanding of food safety, guest service, and restaurant operations.
  • Required state alcohol-server and Manager ServSafe certifications.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
Preferred Qualifications
  • Bilingual proficiency.
  • Experience in training, mentoring, and developing team members.
  • Familiarity with inventory and cash-handling processes.
  • Proven ability to handle high-pressure situations with professionalism.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

  • $18.00 - $22.00 based on experience
  • Never again wait for a paycheck  Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
  • Flexible schedules
  • Our attire is casual and we’ll throw in some of the swag
  • Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career
  • Damn Good food discount card for you AND your spouse
  • Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
  • Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
  • Damn Good Well-being Program that includes free access to all things financial wellness
  • Paid Time Off (PTO) after 1 year of employment
  • Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
  • Bragging rights (Yeah, we’re kind of a big deal)

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