Guest Services Managerial Supervisor

3 weeks ago


Arlington, United States Six Flags Over Texas Full time

Job Duties:

  • Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved
  • Provides supervision, training, development, and evaluation for seasonal supervisors and teams
  • Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
  • Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
  • Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
  • Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
  • Ensures compliance with safety standards
  • Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
  • Maintains and updates standard operating procedures and training materials
  • Personally provides friendly, clean, fast, and safe service for guests and teams
  • Serves as a Guest Services department coordinator as assigned
  • Performs all other tasks and duties as assigned

 

Minimum Qualifications:

  • Supervisory experience – preferably Park Operations related
  • Excellent administrative skills, including organization, budget control, and time management
  • Strong communication skills, computer proficiency, and creative thinker
  • Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
  • Excellent motivational, leadership, and team-building skills
  • Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
  • Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery
  • Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions
  • Valid Texas driver’s license and the ability to operate a variety of equipment
  • High School diploma and some college preferred


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