Travel Agent
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Job Type:
Full timeExempt/Non Exempt:
Job Description:
$1,500 to $3,000 Signing Bonus
(Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)
Location Details:
- Charlotte, NC (WT Harris)
Position Schedule / Shift:
- Monday - Friday 8:30 am – 5:30 pm
Position Summary
Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.
Key Responsibilities
Sales Growth & Business Development
- Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
- Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
Member Relationship Management
- Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
- Receive and champion customer concerns through to resolution.
Sales Goals & Product Expertise
- Achieve assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
Travel Planning & Booking Support
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients regarding documentation requirements.
- Make necessary travel arrangements, including reservations,
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