Audio Visual VTC Engineer

2 weeks ago

Virginia Beach, United States ISOFT SOLUTIONS LLC Full time
iSoft Solutions (iSoft) is an industry leader dedicated to providing Government customers with turnkey integrated solutions and services through every outlet from - initial planning, consultation, design, integration, implementation and post-install support. iSoft is currently seeking a Professional Services Engineer (PSE) to support the continued growth of our Audio Visual - Network Technology group headquartered out of Virginia Beach, VA. Recent technical experience is REQUIRED; experience in the Federal Government sector is strongly preferred. Project / account coverage may span the continental U.S. with a focus in Southeastern Virginia, and the Mid-Atlantic region (VA / NC / MD / DC). A Govt Security Clearance is preferred. The ability to obtain a US Government Security Clearance is required (i.e., background check).

As a PSE, you must exemplify exceptional communication, organization, and leadership skills with strong technical experience in the integration of audiovisual, video conferencing and closely related technologies to support the delivery of turn-key solutions. Duties of your position include but are not limited to the below. Other duties may be assigned as needed to support the overall mission of iSoft or service delivery customer requirements.

Core Responsibilities:
  • Assist the Project Manager to schedule, manage, and coordinate the available labor, materials, tools, equipment, transportation, and technical expertise for a successfully implemented AV/VTC project.
  • Collaborate with the Service Manager and Logistics & Service Administrator regarding the overall planning and allocation of resources for upcoming projects.
  • Conduct internal and external (customer site) kick-off meetings.
  • Conduct internal project recap meetings.
  • Review engineered drawings and statements of work prior to project implementation, and collaborate with Engineering on any questions, considerations and potential changes prior to start of project.
  • Serve as back-end support to technicians for addressing project questions and concerns and provide escalated technical support on site as needed.
  • Provide software configuration and programming functions and support (ie. VTC, DSP, control system programming).
  • Responsible for testing and commissioning of systems.
  • Perform QA/QC checks onsite and provide constructive feedback / guidance to technician crews.
  • Successfully plan, implement, test, train, and close audiovisual and VTC projects within the budgeted timeline provided. Assist in obtaining customer sign-off at completion.
  • Occasionally perform pre-engineering site surveys and provide the in-house dedicated engineering team with all necessary information to effectively design A/V solutions for the end user.
  • Maintain and update technical and project documentation to reflect every aspect of the project's progress.
  • Support both new project installations as well as maintenance/service requirements as required.
  • Manage projects on-site while overseeing and, at times, participating in the physical installation of the following (but not limited to): large displays, video walls, projectors and screens, Smart boards, speakers, amplifiers, audio/video switchers, mixers, DSP's, microphones, control systems, and video conferencing units.
  • Read and interpret blue prints, drawings and schematics.
  • Mark up AV design drawings and documents to reflect actual field (installed) conditions for the purpose of accurate as-built development.
  • Assist in tracking equipment inventory, recording serial numbers, and delivering equipment.
  • Work in varied conditions including outdoor environments and confined spaces. Erect and work on scaffolding, tall ladders and motorized lifts.
  • Oversee the daily activities of projects and technician crews assigned to multiple concurrent jobs as well as provide the iSoft Service Manager and Customer liaison with all necessary updates throughout project at a frequency determined by your supervisor.
  • Conduct work in compliance with national, state and local OSHA electrical and safety codes; telecommunications industry standards; materials manufacturer specifications; and customer requirements.
  • Be available to travel for out of town projects for extended periods of time.
  • Be flexible for working off-hours and overtime as required by project deadlines, including nights and weekends on a limited basis.

Base Qualifications and Requirements:
  • High School Diploma or equivalent.
  • One year college level basic electrical/electronic study or completion of formal military basic electrical/electronic training.
  • At least five years of dedicated Audio Visual experience.
  • Audio DSP programming experience or training preferred.
  • Control system programming experience or training preferred (Crestron, Extron, AMX).
  • Needs to be Self-sufficient, self-motivated, organized, reliable, with excellent work ethics.
  • Needs to be detail oriented, have multi-tasking abilities and handle tight deadlines and challenging customer or job environments.
  • Audiovisual/videoconferencing manufacturer experience and training, certifications a plus.
  • Proficient in Microsoft Office.
  • CTS Certification required.
  • Physical condition to perform job duties including seeing/hearing; feeling/handling/reaching; bending / crouching / squatting / kneeling / pushing / pulling / lifting / carrying weights in excess of 70 pounds (heavy work); tolerance for prolonged walking or standing on various surfaces and/or work on ladders or aerial lifts.
  • Work methods must be in compliance with national, state and local electrical and safety codes; telecommunications industry standards; materials manufacturer specifications; and customer requirements.
  • Currently hold Secret Clearance or have eligibility to immediately attain a Security Clearance to support our DoD clients.
  • This is a leadership role - soft skills for interacting with co-workers and customer is an absolute must have.

Company Description
iSoft Solutions, LLC was established in 2005 in Virginia Beach, VA and is an SBA-certified Woman-Owned Small Business (WOSB). iSoft provides total integration solutions for Audio Visual and Unified Communications. iSoft was established in response to a demand for turnkey technology solutions and support with a focus on customer satisfaction and collaboration resulting in a personalized and customized experience. iSoft also provides resources for its customers to assist in supporting the customer's mission.

iSoft Solutions is committed to fulfilling customer requirements by leveraging innovative technology, providing exceptional services, and exceeding overall expectations. This is accomplished by a commitment to continuous improvement of our services and internal processes and fulfilling our Quality Objectives as defined in our Quality System.

iSoft prides itself on five Core Values that each employee has and we hire around these values: 1) We Genuinely Care, 2) We Act in Good Faith, 3) We are Driven, 4) We Adapt and Evolve, and 5) We Cherish the Moment.

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