Reservations Agent

2 weeks ago

Dallas, United States The Joule Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Joule Dallas, TX

 

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

 

Overview:

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.  

Responsibilities:
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.
Qualifications:
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.

 

 

  • Reservations Agent

    2 weeks ago

    Dallas, United States The Joule Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Agent

    1 week ago

    Dallas, United States The Joule Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Sales Agent

    2 weeks ago

    Dallas, United States Thompson Dallas Full time

    Join us for this incredible opportunity to be part of our Rooms team as a Reservations Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 th spot on Fortune's 100 Best Companies to Work for in...

  • Reservations Agent

    5 days ago

    Dallas, United States Htel Swexan Full time

    Company Overview Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan. The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from...

  • Reservations Sales Agent

    2 weeks ago

    Dallas, United States HYATT Hotels Full time

    Summary: Join us for this incredible opportunity to be part of our Rooms team as a Reservations Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16 th spot on Fortune's 100 Best Companies to Work...

  • Reservations Manager

    2 weeks ago

    Dallas, Texas, United States Hilton Technologies Full time

    Job Requirements Job Title: Reservations ManagerDepartment: Sales/Revenue managementCompany: Lorenzo HotelReports To: Director of SalesResponsible for all room reservations aspects from group to individual travelers. Provide guests with the highest level of personal service and deliver exceptional levels of service with every guest and every stay.Process...

  • Mansion Front Desk Agent

    2 days ago

    Dallas, United States Front Desk Agent Full time

    Job summary - • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful...

  • Reservations Manager

    2 weeks ago

    Dallas, United States Hilton Technologies Full time

    Job Requirements  Job Title: Reservations ManagerDepartment: Sales/Revenue managementCompany: Lorenzo HotelReports To: Director of SalesResponsible for all room reservations aspects from group to individual travelers. Provide guests with the highest level of personal service and deliver exceptional levels of service with every guest and every stay.Process...

  • Gate Agent>

    1 month ago

    Dallas, United States Prospect Airport Services Inc Full time

    Prospect Airport Services [Airport / Customer Service / Guest Service / Reservations Agent] Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane. Verifies names on passenger manifest. Directs passengers to air-terminal facilities. Opens gate or allows passengers to board airplane...more >>

  • Remote Ticketing Agent

    3 days ago

    Dallas, United States Tranquil Trails Travel Full time

    Job Title: Remote Ticketing Agent Company Name: Dreamscape Destinations Job Type: Full-Time Company Overview: Welcome to Dreamscape Destinations, where we transform dreams into reality through extraordinary travel experiences. As a company dedicated to providing unparalleled service and unforgettable adventures, we invite you to join us on our journey to...

  • Front Desk Agent

    5 days ago

    Dallas, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 - $15.00 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be...

  • Hotel Front Desk Agent

    1 month ago

    Dallas, United States R&R Management Services Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...

  • Front Desk Agent

    4 days ago

    Dallas, United States Rosewood Hotels & Resorts Full time

    Job Description Press space or enter keys to toggle section visibility Job summary - * Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities - (Key Activities) The following are...

  • Health Insurance Agent

    5 days ago

    Dallas, United States Medical Mutual Full time

    Ready for a change? We offer flexibility in making your own schedule and offer remote or hybrid work locations. We're building our teams across America and hiring in 30 states! Our team: Reserve National Insurance Company (formerly known as Kemper Health) is now MedMutual Protect! We stand for integrity, fairness and financial stability. Our company has...

  • Front Desk Agent

    5 days ago

    Dallas, Texas, United States HomeTowne Studios Dallas - North Addison Tollway Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $15.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    2 months ago

    Dallas, United States Element Dallas Downtown East Full time

    Atlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests’ satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt...

  • Mansion Front Desk Agent

    5 days ago

    Dallas, United States Rosewood Hotel Group Full time

    Job summary - •Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and contributions critical to the successful...

  • Remote Customer Service Agent

    2 weeks ago

    Dallas, United States Venture VIP Travel Full time

    Job Title: Remote Customer Service Agent (WFH) Location: Remote Employment Type: Full-time/Part-time Responsibilities: Customer Support: Provide timely and accurate responses to inquiries via email, phone, and chat channels. Assist clients with booking reservations, managing itineraries, and resolving any issues or concerns that may arise during their...

  • Front Desk Agent

    5 days ago

    Dallas, United States Embassy Suites Dallas Market Center Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent

    5 days ago

    Dallas, United States Highgate Hotels Full time

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...