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IT Specialist
1 month ago
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People
At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before.
We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Each item should account for 10% or more)
Analyze and resolve assigned problem tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues
Use Service Desk Tool to document and record all IT issues and activities
Assists in supporting meetings from an audio/visual/computing standpoint
Assists in the deployment of technical solutions (e.g. scheduling, testing, installation, user training, etc) and documentation
Install and configure hardware and software; utilizes USF best practices and follows policy with regard to installation and configuration of hardware and software
Manage change activities for all employee events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
Assists in inventory and tracking of IT assets; manages stock of essential spare parts and equipment as required
Assists in facilitating vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.)
QUALIFICATIONS
Education/Training: Bachelors preferred but not required. A+ or any Microsoft Certification is a plus.
Related Experience: General IT Experience, Minimum of 5 Years required with desktop specific experience. Minimum of 3 years working with 50 end-users.
Knowledge/Skills/Abilities:
Minimum of 5 years of knowledge in the technologies used within IT Area:
- Windows Desktop environment configuration and troubleshooting
- Desktop troubleshooting skills
- PC Hardware build and configuration skills
- General knowledge of handheld devices (Smartphones)
- General knowledge of all Microsoft Office applications
Basic knowledge in the following a plus:
- WLAN Technologies: Wireless concepts
- LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
- Network troubleshooting skills
- Active Directory and related support tools. This includes basic OU rights and administration.
- Server operating systems (Windows)
- DHCP, DNS, WINS, TCP/IP networking
- Third Party Software - Soti, CrowdStrike, etc
- Report distribution using USF approved technologies
- Moves, Adds and changes with regard to telecom wiring and devices
- Audio visual experience with portable/stationary LCD projectors
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***