Sales Associate-eCommerce/Phone

3 weeks ago

Palo Alto, United States BMW of Mountain View Full time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

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With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

What are the requirements for this job?

  • High school diploma or equivalent

  • Proven ability to provide an exceptional customer experience

  • Drive to set and achieve targeted goals

  • Prior sales experience, retail preferred

  • Demonstrated communication, consultative, interpersonal and organizational skills

  • The willingness to follow up with customers

  • Experience and desire to work with technology

  • Valid in-state driver’s license and an acceptable, safe driving record

  • Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

This position at BMW of Mountain View pays minimum wage + commission.

The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

  • Exclusive RX Pet program offering discounts on medications

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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