Patient Experience Manager 1

4 weeks ago

STRATFORD, United States Sodexo Full time
Unit Description:

Sodexo is seeking a Patient Experience  Manager for Jefferson Health, Stratford Division, located in Stratford,  New Jersey. Jefferson Health is an integrated healthcare delivery system providing a full continuum of healthcare services, ranging from acute-care hospitals to a broad spectrum of outpatient and wellness programs. Part of a multi-site healthcare provider, Jefferson Health New Jersey serves the residents of Camden, Burlington and Gloucester counties. This is a Day shift position, with some weekends and holidays.This position will report to a General Manager on - site.

The successful candidate will:

  • evaluate and develop service levels for the overall Patient Experience Program targeted to exceed patient and c

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

strong management skills, preferably in healthcare.


 Responsible for successfully coordinating and directing all patient experience activities within the assigned unit.Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Responsibilities:
• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Ensures compliance with all regulatory agencies (CMS, JCAHO)
• Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
• Works closely with on-site management team to reach operational goals
• Provides recognition for employee when programs are implemented with success
• Compose patient satisfaction reports as needed to management.
• Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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