Front Office Manager
3 weeks ago
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths.
Overview:The Front Office Manager is responsible for ensuring the operation of the Guest Services,, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
- Carry a cell phone at all times.
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
- Attend daily and monthly Rooms Merchandizing meetings.
- Participate in required M.O.D. program as scheduled
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Ensure that no-show revenue is maximized through consistent and accurate billing..
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position for Guest Services staff
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Highgate Hotel team meeting.
- Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit
- At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
-
New York, New York, United States Front Office Sports Full timeWe are seeking a highly skilled and motivated Marketing Director to join our team at Front Office Sports.The successful candidate will be responsible for leading the execution of day-to-day marketing operations related to our brand partner campaigns. This includes managing third-party vendors, procuring talent, and handling internal and external feedback on...
-
Sports Marketing Manager
12 hours ago
New York, New York, United States Front Office Sports Full timeAbout the Role:We are looking for a talented Sports Marketing Manager to lead our partnership development efforts at Front Office Sports. As a key member of our Creative Strategy team, you will be responsible for identifying and pursuing new business opportunities, as well as developing and executing marketing strategies that drive revenue growth.Develop and...
-
Front Office Manager
1 day ago
New York, New York, United States HSH Group The Peninsula Hong Kong Full timeThe Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations.Key...
-
Front Office Manager
15 hours ago
New York, New York, United States Aman Full timePOSITION OVERVIEWThe Front Office Manager is responsible for managing, directing, assisting and ensuring the completion of Front Office functions while supporting Aman New York's Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit daily to ensure Guest and Team Member Satisfaction. This role rotates shifts with the Night Manager.This...
-
Front Office Manager
5 days ago
New York, New York, United States The Hongkong and Shanghai Hotels LTD Full timeThe Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations. Key Accountabilities:...
-
New York, New York, United States Front Office Sports Full timeAt Front Office Sports, we are committed to building a talented team of marketers who can drive innovative campaigns and deliver results for our brand partners.The Director of Integrated Marketing will play a critical role in this effort, working closely with cross-functional departments to lead the execution of marketing operations. This includes managing...
-
Front Office Manager
22 hours ago
New York, New York, United States Lotte New York Palace Full timeJob Description Assist the Director of Front of the House in the management and supervision of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants) Assist with blocking rooms and running daily reports Monitor and control daily...
-
Front Office Manager
1 day ago
New York, New York, United States Diverse Lynx Full timeDiverse Lynx LLC is seeking a highly skilled Front Office Manager to oversee the day-to-day operations of our front office. In this role, you will be responsible for managing the reception area, handling client inquiries, and providing administrative support to the team.Responsibilities:Manage the reception area, including answering phone calls, responding...
-
Revenue Operations Strategist
4 hours ago
New York, New York, United States Front Office Sports Full timeJob OverviewFront Office Sports is seeking a dynamic leader to oversee, manage, and lead its pricing and planning, account management, and ad ops functions. This role requires someone with a deep understanding of media planning, account management, ad operations, and overall revenue operations.Key ResponsibilitiesLead the development, oversight, and...
-
Front Office Manager
4 weeks ago
New York, New York, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARYBonus Eligible Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including...
-
Front Office Manager
4 weeks ago
New York, New York, United States ENDEAVOR HOSPITALITY GROUP LLC Full timeAt least 2 years of management experience required. What's your Endeavor? If this is you: You believe greeting a guest with "Checking in?" is not a proper welcome Your office door will never need a DND You think please, thank you and you're welcome are way underrated You have mastered the art of turning problems into opportunities ...we want to talk to you...
-
Front Office Manager
2 weeks ago
New York, New York, United States Thompson Seville Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...
-
Front Office Operations Manager
1 day ago
New York, New York, United States Real Hospitality Group Full timeJob Description:The Front Office Manager is responsible for overseeing the day-to-day operations of the hotel's front desk, ensuring seamless guest experiences and efficient service delivery. Key responsibilities include managing the front office team, coordinating guest arrivals and departures, handling reservations, and maintaining accurate records.Key...
-
Front Office Manager
7 days ago
New York, New York, United States Seville Nomad Full timeAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...
-
Front Office Manager
16 hours ago
New York, New York, United States HHM Hotels Full timeOverview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Compensation : $60,000-$65,000 / year Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and...
-
Front Office Manager
2 days ago
New York, New York, United States HYATT Hotels Full timeSummary: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...
-
Front Office Manager
2 weeks ago
New York, New York, United States HYATT Hotels Full timeSummary: At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...
-
Front Office Manager
4 weeks ago
New York, New York, United States ModernHaus SoHo Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Office Manager
4 weeks ago
New York, New York, United States NoMo SoHo Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Front Office Manager
1 day ago
New York, New York, United States Real Hospitality Group Full timeREPORTS TO: General ManagerSUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs.Benefits/Perks of Working With Us:Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay,...
