Guest Services Agent

4 weeks ago

Alpharetta, Georgia, United States La Quinta Atlanta - Alpharetta Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

La Quinta Atlanta - Alpharetta

1350 North Point Drive Alpharetta, GA 30022 Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Resort Guest Service Ambassador

    7 days ago

    Alpharetta, Georgia, United States The Hotel at Avalon and Alpharetta Part time

    About the Hotel at AvalonThe Hotel at Avalon and Alpharetta is a luxury resort that offers an unparalleled level of service and amenities. From our upscale accommodations to our world-class dining options, we strive to exceed guest expectations.Job SummaryThis role involves performing various tasks to ensure the safety and well-being of all hotel guests,...

  • Account Manager

    3 days ago

    Alpharetta, Georgia, United States Mitchell Smith - State Farm Agent Full time

    Job Description Job Description Benefits:Free food & snacksHealth insuranceOpportunity for advancementPaid time offProfit sharing401(k) matchingBonus based on performance Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent...

  • Patent Agent

    3 days ago

    Alpharetta, Georgia, United States Allnex Full time

    Patent AgentWhy are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and...

  • Account Manager

    2 days ago

    Alpharetta, Georgia, United States Amit Patel - State Farm Agent Full time

    Job Description Job Description Benefits:Salary Plus CommissionBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & development ROLE DESCRIPTION:As Account Manager - State Farm Agent Team Member for Amit Patel - State Farm Agent, you are vital to our daily business operations and...

  • Account Manager

    2 days ago

    Alpharetta, Georgia, United States Daniel Lauger - State Farm Agent Full time

    Job Description Job Description Benefits:Hiring bonus401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As Account Manager - State Farm Agent Team Member for Daniel Lauger - State Farm Agent, you are vital to our daily business operations and...

  • Service team member

    3 days ago

    Alpharetta, Georgia, United States Gusto Holdings, LLC Full time

    Job Description Job Description What's Your gusto? At gusto, we want to know what you are passionate about. Whether it's in life, in food, or in fun, we believe that aligning our brand's passions with our people's passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a...

  • Customer Service Representative

    6 days ago

    Alpharetta, Georgia, United States Pita Street Food Full time

    Pita Street Food is a renowned Mediterranean brand restaurant in Atlanta, committed to its passion for food, team, community, and guests.We are looking for a highly skilled Customer Service Representative to join our restaurant staff. As the primary point of contact, you will greet and assist customers with their orders, process transactions using credit...

  • Technical Services

    4 days ago

    Alpharetta, Georgia, United States Allnex Full time

    Technical Services & Business Development ManagerWhy are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a...

  • Spa Coordinator Part Time

    1 day ago

    Alpharetta, Georgia, United States The Woodhouse Day Spa - Avalon Part time

    Job Description Job Description Want to work at Americas BEST day spa? Ready to make a difference and be an important part of our Team at the new, luxurious Woodhouse Day Spa at Avalon?We are hiring Part Time Spa Coordinators to join our teamWe are looking for team members who are passionate about delivering exceptional customer service, driven by intention...

  • Senior Underwriter

    7 days ago

    Alpharetta, Georgia, United States Chubb Full time

    Job DescriptionChubb is seeking a highly motivated, results oriented Senior Commercial Lines Life Sciences Underwriter to join our industry leading life sciences practice. The primary focus of the position will be Package, Umbrella, Workers Compensation, Automobile and International coverages for a wide variety of customer types in this niche space. Position...

  • Massage Therapist Full and Part Time Available

    1 day ago

    Alpharetta, Georgia, United States The Woodhouse Day Spa - Avalon Part time

    Job Description Job Description Want to work at Americas BEST day spa? Ready to make a difference and be an important part of our Team at the brand new, luxurious Woodhouse Day Spa at Avalon?We are hiring for Full Time and/or Part Time Massage Therapists to join our teamWe are looking for team members who are passionate about delivering exceptional customer...

  • Pre-Closer

    8 hours ago

    Alpharetta, Georgia, United States GPAC Full time

    An awesome mid-size law firm is adding a PRE-CLOSER to their team. This is an excellent opportunity for an enthusiastic, outgoing, team player who wants to advance in their career. This is an IN-OFFICE position where you will work collaboratively with a team of professionals. The Pre-Closer will track the pre-closing process and communicate the needs and...

  • Stylish Career Advancement

    2 days ago

    Alpharetta, Georgia, United States Hair Cuttery Full time

    Hair Cuttery Family of Brands is a multi-brand company of hair salons and professional styling products that provides an affordable indulgence for all. We empower thousands of Salon Professionals to deliver exceptional Guest Service by giving the confidence of style.As a Licensed Hair Stylist, you will have the opportunity to work with a wide range of...

  • Customer Service Representative with a Passion for Impact

    1 day ago

    Alpharetta, Georgia, United States Goldfish Swim School Full time

    At Goldfish Swim School, we're not just looking for employees – we're seeking passionate individuals who want to make a splash in the lives of children and their families. As a Front Desk Customer Service Representative, you'll be part of a team dedicated to providing a GOLDEN experience for every customer.About Our TeamWe're a learn-to-swim facility...

  • Senior Underwriter

    4 days ago

    Alpharetta, Georgia, United States Chubb Full time

    Job DescriptionChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The Commercial Insurance Division is seeking to...

  • Financial Professional leading into Management

    6 days ago

    Alpharetta, Georgia, United States New York Life Insurance Full time

    Job Description Job Description Position DescriptionAre you looking for a an exclusive lifestyle, where you can use your experience to propel your career into a plethora of growth opportunities? At New York Life, we will invest in you from the start to help you learn and grow as a financial professional first. We'll train you in valuable skills, such as...

  • Hair Stylist Career Opportunities

    3 days ago

    Alpharetta, Georgia, United States Hair Cuttery Full time

    Hair Cuttery Family of Brands offers a dynamic career opportunity for licensed cosmetologists who are passionate about delivering exceptional guest service. As a Licensed Hair Stylist at our salon, you will have the chance to enhance your clientele's experience in a supportive, hospitality-driven environment.The role requires a valid cosmetology license and...

  • PM Team Member

    4 days ago

    Alpharetta, Georgia, United States Chicken Salad Chick - 02 Full time

    Job Description Job Description Team MemberThe Team Member is responsible for working directly with guests and fellow team members to Spread Joy, Enrich Lives and Serve Others. This person will support up to three functional areas of the restaurant: Service, Sandwich Line and Production. The Team Member will complete all necessary training through Chicken...

  • GA North Area 2- Houseperson/Lobby Attendant

    5 days ago

    Alpharetta, Georgia, United States Cornerstone Hospitality Full time

    Job Description Job Description Locations: Alpharetta, Marietta & NorcrossAs Houseman you will be responsible for removing the line of guest rooms and responding to guest requests in the hotel's ongoing effort to provide excellent customer service and financial return. Specifically, you would be responsible for performing the following tasks to the highest...

  • Dining Room Server

    7 days ago

    Alpharetta, Georgia, United States Mansions Management Company Full time

    Job Description Job Description About The MansionsOur mission at Mansions Senior Living is to provide Seniors a quality living experience, value and peace of mind that allows them to enjoy their retirement and focus on what is most important to them. We strive to provide our residents with an environment that encourages positive social interaction, physical...