Senior Customer Operations Manager

2 weeks ago


Muskego, United States Uline, Inc. Full time

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

  • Guide leaders in analyzing department results for trends and improvement opportunities.

  • Track and report gross profit, return, vendor performance and customer feedback metrics.

  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.

  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

  • Bachelor’s degree.

  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

  • Travel to Uline’s North American branches and to vendors.

Benefits

  • Complete medical, dental, vision and life insurance coverage and other wellness programs.

  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. 

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)


  • Senior Concierge

    2 days ago


    Muskego, Wisconsin, United States Heritage Senior Living Full time

    Concierge Opportunity at Heritage Senior LivingWe are seeking a skilled Concierge to join our team at Heritage Senior Living. As a Concierge, you will provide exceptional customer service to residents, families, and visitors, ensuring a warm and welcoming experience.Key Responsibilities:Assist residents and families with various requests and needsMaintain...


  • Muskego, Wisconsin, United States Uline, Inc. Full time

    Senior Distribution ManagerUline, a family-owned company, is seeking a highly skilled Senior Distribution Manager to oversee our expansive Kenosha warehouse. As a key member of our leadership team, you will be responsible for guiding all aspects of day-to-day multi-site warehouse operations to uphold exceptional levels of accuracy, safety, and...


  • Muskego, Wisconsin, United States Uline, Inc. Full time

    Senior Distribution ManagerUline, a family-owned company, is seeking a highly skilled Senior Distribution Manager to oversee our expansive Kenosha warehouse. As a key member of our leadership team, you will be responsible for guiding all aspects of day-to-day multi-site warehouse operations to uphold exceptional levels of accuracy, safety, and...


  • Muskego, Wisconsin, United States Uline, Inc. Full time

    Senior Distribution ManagerUline, a family-owned company, is seeking a highly skilled Senior Distribution Manager to oversee our expansive Kenosha warehouse. As a key member of our leadership team, you will be responsible for guiding all aspects of day-to-day multi-site warehouse operations to uphold exceptional levels of accuracy, safety, and...

  • Welcome Center Staff

    4 weeks ago


    Muskego, Wisconsin, United States Regency Senior Communities Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Welcome Center Staff to join our team at Regency Senior Communities. As a key member of our community, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall well-being of our residents.Key ResponsibilitiesProvide warm and...


  • Muskego, Wisconsin, United States Culver's Full time

    Culver's Restaurant Manager Job Description **About Us** At Culver's, we're passionate about serving high-quality food and providing exceptional customer service. As a Restaurant Manager, you'll play a key role in ensuring our restaurants run smoothly and efficiently. **Responsibilities** * Ensure our restaurants are fully staffed and operating at peak...


  • Muskego, Wisconsin, United States Culver's Full time

    Culver's Restaurant Manager Job Description **About the Role** We are seeking a highly skilled Restaurant Manager to join our team at Culver's. As a Restaurant Manager, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees. **Key Responsibilities** *...


  • Muskego, Wisconsin, United States Uline Full time

    Customer Service Systems ManagerAs a key member of our Customer Service team, you will be responsible for leading the way in delivering exceptional customer experiences. In this role, you will oversee the technical tools used by our customer service representatives, ensuring they are running smoothly and efficiently.Key ResponsibilitiesManage and mentor a...


  • Muskego, Wisconsin, United States Walgreens Full time

    Job Description:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key Responsibilities:Open and close the store, including starting up required systems and ensuring...


  • Muskego, United States Uline, Inc. Full time

    Customer Service Department ManagerPay from $80,000 to $90,000 per yearKenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers...


  • Muskego, Wisconsin, United States Industrial Air Power Full time

    General Manager Job DescriptionIndustrial Air Power is seeking a highly skilled and experienced General Manager to lead our business operations in Muskego, WI.Key Responsibilities:Oversee daily business operations, ensuring seamless execution of our business strategies.Develop and implement effective business plans, driving growth and profitability.Manage...


  • Muskego, Wisconsin, United States Heritage Senior Living Full time

    **Job Summary**Heritage Senior Living is seeking a skilled Housekeeping Assistant to join our team at Heritage Muskego in Muskego, WI. As a Housekeeping Assistant, you will be responsible for maintaining the cleanliness and comfort of our residents and guests.**Responsibilities:**Provide exceptional customer service to residents, visitors, and staffMaintain...


  • Muskego, Wisconsin, United States Heritage Senior Living Full time

    {"h1": "Job Title: Certified Nursing Assistant", "h2": "Job Summary", "p": "We are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Heritage Senior Living. As a CNA, you will provide high-quality care to residents, attend to their individual needs, and assist with activities of daily living. If you have a caring attitude,...


  • Muskego, Wisconsin, United States Aerotek Full time

    Aerotek Warehouse Associate Job DescriptionWe are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at Aerotek. As a key member of our warehouse operations, you will be responsible for ensuring the efficient and accurate processing of inventory and orders.Key Responsibilities:Perform all aspects of warehouse upkeep and order...


  • Muskego, Wisconsin, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas with personality and people skills.Job RequirementsMust be 16 years of age or...

  • Welcome Center Staff

    4 weeks ago


    Muskego, Wisconsin, United States ProHealth Care Regency Senior Communities Full time

    Job SummaryAs a key member of our team, you will provide exceptional customer service and support to our residents and guests. This role requires a high level of organization, attention to detail, and effective communication skills.Key ResponsibilitiesGreet visitors and residents, determine their needs, and direct them accordingly.Act as a liaison between...


  • Muskego, United States Heritage Senior Living Full time

    Job DetailsJob Location 416 - Heritage Muskego - Muskego, WI Education Level None Travel Percentage None Job Shift AM / 1st Job Category Admin - Clerical DescriptionConcierge / Receptionist / Front Desk | Every Other Weekend Positions Heritage Muskego | Muskego, WI Heritage Senior Living is exceptional team-orientated organization with a growth mindset....


  • Muskego, Wisconsin, United States Bass Bay Brewhouse Full time

    About Bass Bay BrewhouseBass Bay Brewhouse is a family-owned restaurant that proudly embodies the spirit of Wisconsin. With a rich history dating back to 1958, our legacy spans three generations. We have revitalized the concept of the Modern Supper Club, offering a unique dining experience that combines traditional flavors with modern twists.Our restaurant...


  • Muskego, Wisconsin, United States Domino's Pizza LLC Full time

    About Domino's PizzaWe're a fast-paced, dynamic company that's passionate about delivering exceptional customer experiences. As a Customer Service Representative at Domino's Pizza, you'll play a critical role in ensuring our customers receive the best possible service.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our...


  • Muskego, Wisconsin, United States Domino's Pizza LLC Full time

    About Domino's PizzaWe are a fast-paced and dynamic company that is passionate about delivering exceptional customer service and quality food. As a Customer Service Representative at Domino's Pizza, you will be the face of our brand, interacting with customers and providing them with a positive experience. You will be responsible for taking orders, answering...