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Restaurant Manager

2 months ago

SCOTTSDALE, United States Great Wolf Lodge Full time

Pay: $65000 per year - $65000 per year


At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.


Essential Duties & Responsibilities

  • Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Maintains dining room staff by recruiting, selecting, orientating, and training employees
  • Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
  • Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
  • Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
  • Protects dining room assets by adhering to security policies and procedures.
  • Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed


Basic Qualifications & Skills

  • High School diploma or equivalent
  • 1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen


Desired Qualifications & Traits

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy


Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time