Center Clinical Manager
7 months ago
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Center Clinical Manager (CCM) at our North Philadelphia office is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
Completes all required training to dispense medications from medication room.
Performs other duties as assigned and modified at manager’s discretion.
Highly developed healthcare operations and clinical acumen
Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures
Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work
Excellent oral and written communication skills
Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance
Proven ability to consistently meet and regularly exceed organizational metrics
Ability to nurture and maintain high clinical staff engagement and low turnover
Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff
Capability to effectively resolve problems and achieve team goals
Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations
Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
Customer-focused, compassionate and empathetic with our patient population and their family members
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time
Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
- Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
- A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
- A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
- IV Therapy certification for LPNs where required by State Board of Nursing
- Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
- Experience working with geriatric patients is preferred
- EMR system experience a plus
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
-
Center Clinical Manager
3 months ago
Philadelphia, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Center Clinical Manager
1 month ago
Philadelphia, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Center Clinical Manager
7 months ago
Philadelphia, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Center Clinical Manager
1 month ago
Philadelphia, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Center Clinical Manager
4 days ago
Philadelphia, Pennsylvania, 19132, Philadelphia County, PA, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Center Clinical Manager
4 days ago
Philadelphia, Pennsylvania, 19120, Philadelphia County, PA, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Case Manager
1 day ago
Philadelphia, United States Excel Medical Center Full timeStriving for a Healthier Community!Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Excel Medical Center is seeking an experienced medical Case Manager to join us in our mission to provide primary care adult medicine to the underserved community in Philadelphia!Be a part of meaningful...
-
Center Clinical Director, Associate
2 days ago
Philadelphia, United States ChenMed Full timeCenter Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate supervises and trains primary care providers while ensuring clinical quality and patient satisfaction. This role combines leadership responsibilities with direct patient care, focusing on managing complex health needs in older adults. The director also plays a...
-
Center Clinical Director, Associate
4 weeks ago
Philadelphia, United States ChenMed Full timeCenter Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate supervises and trains primary care providers while also managing direct patient care. This role emphasizes clinical quality, efficiency, and patient satisfaction, alongside leadership duties to cultivate a strong team culture. The position requires a medical...
-
Clinical Program Manager
1 week ago
Philadelphia, Pennsylvania, United States Children's Crisis Treatment Center Full timeCareer Overview:Job SummaryWe are seeking a highly skilled Clinical Program Manager to lead our School Based Services team. The ideal candidate will have a strong background in behavioral health services and experience managing teams.About Us:Children's Crisis Treatment Center (CCTC) is a private non-profit agency dedicated to delivering high-quality...
-
Senior Clinical Nurse Manager
4 weeks ago
Philadelphia, United States Roosevelt Rehabilitation and Healthcare Center Full timeWe are seeking an experienced Registered Nurse to join our team as a Senior Clinical Nurse Manager at Roosevelt Rehabilitation and Healthcare Center.The estimated salary for this role is between $85,000 - $110,000 per year, depending on experience.**About the Role:**The Senior Clinical Nurse Manager will be responsible for overseeing the nursing staff and...
-
philadelphia, United States ChenMed Full timeCenter Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate supervises and trains primary care providers while ensuring clinical quality and patient satisfaction. This role combines leadership responsibilities with direct patient care, focusing on managing complex health needs in older adults. The director also plays a...
-
Clinical Manager
5 days ago
Philadelphia, Pennsylvania, United States Children's Crisis Treatment Center Full timeJob DescriptionWe are seeking a Clinical Manager to join our team of professionals in delivering behavioral health services to Philadelphia's children and their families.The successful candidate will have a strong background in clinical leadership, program management, and supervision.This is a performance-based position, and the ideal candidate will be...
-
Philadelphia, United States Clinical Magnet Full timeRole OverviewClinical Magnet, a division of Icon Medical Network, is seeking a highly skilled Perioperative Nurse to join our partner's team in Philadelphia, PA. This esteemed hospital system offers a collaborative work environment and a diverse patient population, providing opportunities for professional growth and development.Compensation PackageWe offer a...
-
Center Clinical Director, Associate
4 weeks ago
Philadelphia, PA, United States ChenMed Full timeCenter Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate supervises and trains primary care providers while also managing direct patient care. This role emphasizes clinical quality, efficiency, and patient satisfaction, alongside leadership duties to cultivate a strong team culture. The position requires a medical...
-
Clinical Operations Coordinator
6 days ago
Philadelphia, Pennsylvania, United States Mazzoni Center Full timeJob SummaryThe Mazzoni Center is seeking a skilled Clinical Operations Coordinator to oversee the day-to-day management of administrative needs at Washington West. As a key member of our team, you will be responsible for ensuring seamless operations and providing exceptional support to patients and staff.
-
Behavioral Health Clinical Program Manager
4 days ago
Philadelphia, Pennsylvania, United States JFK Behavioral Health Center Full timeJob SummaryWe are seeking a highly experienced and motivated Clinical Program Director to join our team at the JFK Behavioral Health Center. In this role, you will be responsible for overseeing the quality of clinical service delivery to clients with drug/alcohol problems and/or behavioral health issues.The ideal candidate will have a Master's degree in...
-
philadelphia, United States ChenMed Full timeCenter Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate supervises and trains primary care providers while also managing direct patient care. This role emphasizes clinical quality, efficiency, and patient satisfaction, alongside leadership duties to cultivate a strong team culture. The position requires a medical...
-
Clinical Therapist
4 days ago
Philadelphia, Pennsylvania, United States JFK Behavioral Health Center Full timeJob Title: Clinical TherapistJob Description:JFK Behavioral Health Center seeks a dedicated Clinical Therapist to provide direct clinical care to clients managing emotional & physical challenges associated with mental illness, substance use and addiction. This role involves providing clinical diagnostic and counseling therapy for individuals, groups &...
-
Center Manager
2 months ago
Philadelphia, United States HairClub Full timeFor over 45 years, we’ve helped more than half a million members reclaim their hair and their confidence. HairClub’ s vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful member experiences in Centers. With over 100 locations across the USA and Canada where we provide everything from...
