Center Clinical Manager

4 weeks ago


Philadelphia, United States ChenMed Full time

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Center Clinical Manager (CCM) at our North Philadelphia office is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.

  • In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.

  • Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.

  • Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.

  • Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.

  • Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.

  • Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.

  • Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.

  • Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.

  • Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.

  • Completes all required training to dispense medications from medication room.

  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Highly developed healthcare operations and clinical acumen

  • Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures

  • Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work

  • Excellent oral and written communication skills

  • Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance

  • Proven ability to consistently meet and regularly exceed organizational metrics

  • Ability to nurture and maintain high clinical staff engagement and low turnover

  • Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff

  • Capability to effectively resolve problems and achieve team goals

  • Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations

  • Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties

  • Customer-focused, compassionate and empathetic with our patient population and their family members

  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position

  • Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time

  • Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

  • This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or GED equivalent required
  • BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
  • Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
  • A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
  • A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
  • IV Therapy certification for LPNs where required by State Board of Nursing
  • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
  • Experience working with geriatric patients is preferred
  • EMR system experience a plus

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply



  • Philadelphia, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...


  • Philadelphia, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...


  • Philadelphia, United States ChenMed Full time

    We’re unique.You should be, too.We’re changing lives every day.For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to...


  • Philadelphia, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...


  • Philadelphia, United States Advanced Clinical Full time

    OVERVIEW We are currently searching for a skilled professional to join a well-known client’s team as a remote Senior Clinical Project Manager. The Senior Clinical Project Manager will ensure efficient study execution, including oversight of CROs, vendors and consultants that are involved with the clinical trial. Their work will have a direct impact...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director at ChenMed summary: The Center Clinical Director oversees the primary care providers, ensuring improved clinical quality and patient satisfaction while directly engaging in patient care. This leadership role involves mentoring staff, managing clinical operations, and participating in the recruitment of both patients and healthcare...


  • Philadelphia, Pennsylvania, United States Kirkbride Center Part time

    About the RoleThe Clinical Nurse Manager will play a key role in ensuring the delivery of high-quality patient care and services at the Kirkbride Center. This individual will lead a team of nurses and other healthcare professionals to provide comprehensive care to patients with psychiatric disorders and co-occurring chemical dependency.The Clinical Nurse...


  • Philadelphia, Pennsylvania, United States Children's Crisis Treatment Center Full time

    Children's Crisis Treatment Center is seeking a Clinical Service Manager to oversee the day-to-day operations of our clinical programs. The successful candidate will have expertise in clinical service delivery and a proven track record of managing high-performing teams.Key ResponsibilitiesOversee clinical service delivery and manage team productivityDevelop...


  • Philadelphia, United States InsideHigherEd Full time

    University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for...


  • Philadelphia, United States ChenMed Full time

    The Center Clinical Director is responsible for supervising and training primary care providers, while ensuring high clinical quality and patient satisfaction. This role combines direct patient care duties with leadership responsibilities to enhance clinical outcomes and team performance. The Clinical Director plays a key role in managing the center,...


  • Philadelphia, United States ChenMed Full time

    The Center Clinical Director, Associate plays a crucial role in supervising and training primary care providers while ensuring high-quality clinical outcomes and patient satisfaction. This position involves direct patient care as well as leadership responsibilities, including performance management and fostering a collaborative clinical culture. The Clinical...


  • Philadelphia, United States Excel Medical Center Full time

    Striving for a Healthier Community! Excel Medical Center is seeking an experienced medical Case Manager to join us in our mission to provide primary care adult medicine to the underserved community in Philadelphia!Be a part of meaningful work by providing support to patients seeking quality healthcare. Excellent opportunity to have a positive impact on our...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director oversees primary care providers in a designated center, ensuring high-quality patient care and operational efficiency. This role involves direct patient care, leadership in clinical practices, and the mentorship of healthcare staff while managing clinical outcomes and...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate oversees primary care providers and is accountable for maximizing clinical quality, efficiency, and patient satisfaction in a designated center. This role involves direct patient care and leadership responsibilities, managing clinical outcomes and fostering a...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate is responsible for supervising and training primary care providers in a clinical center while ensuring high-quality patient care and satisfaction. This role involves direct patient care, leadership responsibilities, and collaboration with care teams to enhance...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate is responsible for supervising and training primary care providers while ensuring the delivery of quality clinical care and patient satisfaction. This role involves leading a care team, directly engaging in patient care, and collaborating on center operations to...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate oversees primary care providers at their center while directly engaging in patient care for complex health needs. Responsible for enhancing clinical quality and patient outcomes, this role also includes leadership duties such as supervising teams and improving...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director oversees and trains primary care providers in a healthcare center, ensuring high-quality patient care and clinical outcomes. This role combines clinical duties with leadership responsibilities, focusing on provider performance, engagement, and operational synergy. The...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate leads and supervises primary care providers, ensuring high-quality patient care and optimizing clinical outcomes. This role involves direct patient care, clinical leadership, and strategic planning for center operations to enhance provider performance and patient...


  • Philadelphia, United States ChenMed Full time

    Center Clinical Director, Associate at ChenMed summary: The Center Clinical Director, Associate leads and supervises primary care providers (PCPs) at a healthcare center, focusing on improving clinical quality and patient outcomes while also engaging in direct patient care. This role combines leadership responsibilities with hands-on care management,...