Assistant General Manager
5 days ago
Pay: $0 per hour - $0 per hour
At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.
Essential Duties & Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
- Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and procedures
- Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
- Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
- Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures Departments train all new employees and retrain current employees
- Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary information as needed
- Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
Basic Qualifications & Skills
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
- Minimum 5 years leadership in hospitality at department/division director level
- Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
- Leadership experience in 2 or more relevant functions/departments across the business
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Must be open to relocation to multiple Great Wolf Lodge locations
Desired Qualifications & Traits
- Strong Financial Acumen
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
Physical Requirements
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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