CBO Coordinator

InterDent is a well established and growing organization supporting 180 dental offices across 8 western states, primarily under the brands of Gentle Dental and SmileKeepers.  

At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.  We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.

The CBO Coordinator - Claims Resolution Specialist position is primarily responsible for supporting the clinics with insurance-related issues. This includes (but is not limited to) insurance payment research, insurance balances account analysis, insurance benefits research, work queue follow-up, and general claim processing.

Essential Duties and Responsibilities: 

• Follows up with insurance companies and patients to ensure payment on claims
• Works the CBO Work Queue related to claims not yet paid
• Runs claim form type in QSI.
• Troubleshoots and processes ECS rejections daily to ensure 100% acceptance by insurance companies
• Reviews and resolves missing payments requests from the clinics for their region(s)
• Answers questions from the clinics regarding any of the above
• Researches patient accounts for opportunities to collect back balances when needed

• Assigns accounts to the collection agency when needed

Position Requirements: 

• Experience with dental billing and insurance claims is required
• Thorough understanding of dental billing practices and procedures, including knowledge of state, local and federal laws
• Strong knowledge of reimbursement rules and methodologies for billing
• Able to communicate billing discrepancies and questions
• Fluent in Excel, Word, Outlook, typing (50+ WPM) and number entry accuracy
• Must maintain confidentially of all records
• Experience with QSI software a plus

Location:

Vancouver Corporate Office
1101 Se Tech Center Drive
Suite 195
Vancouver, WA 98683, USA

Pay Information:

$18.00 - $20.00 per hour/DOE

• High School or better