Computer Operator IV

3 days ago

Fort Novosel, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Computer Literacy, Problem Solving, Time Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Computer Operator IV

 

GDIT is seeking a Computer Operator IV to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator IV will make an impact:

  • Under general direction provides Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
  • Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
  • Execute technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices.
  • Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Resolves internal user problems and ensures correct operation of personal computers.
  • Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
  • Guide customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Install and train users on new hardware or software
  • Inform team members and managers of major problems or of customers’ recurring concerns
  • Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer.
  • Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
  • Competent to work at the highest level of all computer operations phases.

What you’ll need to succeed:

  • Secret clearance
  •  At least 5 years of experience in IT/Computer Science or equivalent field
  • Bachelor’s degree or equivalent experience
  • ITIL: Foundation v4 or higher or ability to obtain within 30 days of hire.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent
  • Proven work experience as a Computer Operator
  • Computer literacy and attention to detail.
  • Ability to work under pressure and manage time efficiently.
  • Analyze customers’ computer problem to diagnose it and determine the cause
  • Document customers’ descriptions of their computer problems
  • Excellent communications skills
  • Comfortable gathering and disseminating information.
  • Ability to interface with a variety of personalities and rank and file employees.
  • Dedicated to problem solving and process analysis.
  • Demonstrated leadership skills and able to work in a group or alone.
  • Knowledge of Microsoft Office Suite

Certifications (IAT Level II)

One of the following:

  • CCNA-Security
  • CySA+
  • GICSP
  • GSEC
  • Security+ CE
  • CND


● Location: Customer Site

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $25.29 - $28.74. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA AL Fort Novosel

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • Computer Operator IV

    3 days ago

    Fort Novosel, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Literacy, Problem Solving, Time ManagementCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Computer...

  • Computer Operator III

    3 days ago

    Fort Novosel, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Hardware, Computer Systems, Technical Support, TroubleshootingCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Computer Network Operation

    1 day ago

    Fort Meade, United States Jacobs Full time

    Join our ICON team responsible for maintaining the operational status of the National Security Innovation Network. You will be assisting to accelerate early stage technologies, support technology transfer and solve unique Government problems. ICON team members act as partners with the Department of Defense, Intelligence Community and other Government...

  • Computer Operator III

    3 days ago

    USA AL Fort Novosel, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Hardware, Computer Systems, Technical Support, TroubleshootingCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • IV&V Engineer

    2 weeks ago

    Fort Worth, United States Paragon Energy Solutions Full time

    Paragon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and validation plans, procedures, and...

  • IV&V Engineer

    3 weeks ago

    Fort Worth, United States Paragon Energy Solutions Full time

    Job DescriptionJob DescriptionParagon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and...

  • IV&V Engineer

    3 weeks ago

    Fort Worth, United States PARAGON ENERGY SOLUTIONS LLC Full time

    Job DescriptionJob Description Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and validation plans, procedures,...

  • IV&V Engineer

    2 days ago

    Fort Worth, United States Paragon Energy Solutions Full time

    Job DescriptionJob DescriptionParagon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and...

  • Aviation Operations Analyst, Army

    3 weeks ago

    Fort Novosel, United States Strategic Resolution Experts (SRE) Full time

    Job DescriptionJob DescriptionDo you want to perform work that is impactful to millions of Americans and has a broader global impact? Are you a service-minded team player who works towards creating solutions for the greater good?We Empower You to Serve!SRE delivers Organizational Transformation Services to the federal Government through Strategy, People,...

  • IV&V Engineer

    2 weeks ago

    Fort Worth, TX, United States Paragon Energy Solutions Full time

    Paragon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and validation plans, procedures, and...

  • IV&V Engineer

    2 weeks ago

    Fort Worth, TX, United States Paragon Energy Solutions Full time

    Paragon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and validation plans, procedures, and...

  • IV&V Engineer

    2 weeks ago

    Fort Worth, TX, United States Paragon Energy Solutions Full time

    Paragon Energy Solutions Paragon is seeking an energetic and dynamic Independent Verification & Validation (IV&V) Engineer to join our team! The IV&V Engineer will perform project specific activities such as analysis, evaluation, and testing of system development lifecycle deliverables in conformance with verification and validation plans, procedures, and...

  • Engineer IV

    2 weeks ago

    Fort Lauderdale, United States Marriott International, Inc Full time

    Additional InformationElectricianJob Number24187366Job CategoryEngineering & FacilitiesLocationFort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests....

  • Engineer IV

    6 days ago

    Fort Lauderdale, United States Marriott International, Inc Full time

    Additional InformationElectricianJob Number24187366Job CategoryEngineering & FacilitiesLocationFort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests....

  • Engineer IV

    1 week ago

    Fort Lauderdale, United States Marriott International, Inc Full time

    Additional InformationElectricianJob Number24187366Job CategoryEngineering & FacilitiesLocationFort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests....

  • Engineer IV

    6 days ago

    Fort Lauderdale, FL, United States Marriott International, Inc Full time

    Additional InformationElectrician Job Number 24187366 Job Category Engineering & Facilities Location Fort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest...

  • Field Engineer

    2 weeks ago

    Fort Novosel, United States M1 Support Services Full time

    Field EngineerLocation Fort Novosel, AL Job Posting No Req. 111115, Pos. 112406 To apply for thisposition you will needto scroll (usingoutside bar) to thebottom of the pageand click on the‘Apply for thisposition‘ button.Start Date TBD Contract Fort Novosel AMSSalary Range DOE Posting Date August 20, 2024Union No FLSA Status ExemptShift Work Possible...

  • CNO Developer IV

    3 weeks ago

    Fort Meade, United States ManTech Full time

    ManTech is seeking a motivated, career and customer-oriented Computer Network Operations (CNO) Developer IVto joinour team in Fort Meade, MD.Responsibilities include, but are not limited to:Leads the designing, developing, documenting, testing, debugging and maintenance of hardware or software based CNO capabilities.Ensure effective communication...

  • Field Engineer

    6 hours ago

    Fort Novosel, United States M1 Support Services Full time

    Field Engineer Location Fort Novosel, AL Job Posting No Req. 111115, Pos. 112406 To apply for this position you will need to scroll (using outside bar) to the bottom of the page and click on the "Apply for this position" button. Start Date TBD Contract Fort Novosel AMS Salary Range DOE Posting Date August 20, 2024 Union No FLSA Status Exempt Shift Work...

  • Engineer IV HVAC

    2 weeks ago

    Fort Lauderdale, United States Marriott International, Inc Full time

    Additional InformationJob Number24187363Job CategoryEngineering & FacilitiesLocationFort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond and attend to guest repair requests. Communicate with...