Endpoint Support I Technician

4 weeks ago

Lithia Springs, United States Cox Automotive Full time
The Endpoint Support Technician I is responsible for provisioning and maintaining end-user computing devices such as desktops, laptops, tablets, mobile phones, and peripherals (e.g., printers, scanners, and office equipment). This role also includes support for video conferencing technology. The Technician installs, configures, and troubleshoots hardware, software, and network issues for both onsite and remote employees. Escalation of complex problems to appropriate teams is required, ensuring clear communication and technical guidance throughout.

Key Responsibilities:

  • Device Provisioning & Installation : Install, configure, and manage end-user devices (desktops, laptops, mobile phones, etc.), provide user training, and maintain detailed asset records.
  • Maintenance & Support : Conduct routine maintenance and deliver 1st/2nd level support for hardware, software, and connectivity issues, both onsite and remotely.
  • Incident Management : Analyze, troubleshoot, and resolve issues; perform root cause analysis; and document solutions in a knowledge base.
  • Customer Service & Communication : Provide exceptional customer support, ensuring users are kept informed of the status of their requests and that all services meet Service Level Agreements (SLAs).
  • Operational Support : Follow standard operating procedures, contribute to daily operational tasks, and suggest improvements to enhance service delivery.


Essential Qualifications:

  • High school diploma
  • Proficiency with Windows, Mac, iOS, and Android operating systems
  • Experience with ticketing systems, ITIL practices, change management, and Microsoft Office


Preferred Qualifications:

  • Technical certifications such as A+, Network+, MCP, MCDST, or ACSP
  • 3-5 years of experience in end-user technical support
  • Associate's degree in a related field


USD 17.40 - 26.06 per hour

Compensation:

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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