Case Manager

2 months ago

Largo, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. 

LSF is looking for a talented Case Manager who wants to make an impact in the lives of others.

The schedule for this role is Monday - Friday 8:00AM to 5:00PM

Purpose & Impact: 

The Case Manager will maintain case ownership responsibility as the integrator of all services and supports identified for each child and family member, including mental health services and medical care, developmental services, legal services, employment, educational support, sponsorship, safety, housing, and transportation. This individual shall manage the In-Home Safety Plan as required, and continuously monitor and assess the family’s condition and dynamics to make a “big picture” assessment and provide in-home protective supervision, coordinate wrap around support, and regularly visit children who have been abused or neglected to assess their ongoing safety.

Essential Functions:

  • Accept all cases assigned by supervisor and meet with children and families in their primary residence.
  • Visits the child and family in their primary residence according to required frequency.
  • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.
  • Provide families with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN.
  • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary.
  • Arrange for, attend, and participate in individual case staffing's as necessary. Complete all required staffing and application packets.
  • Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
  • Transport children as needed.
  • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
  • Function as agency on-call Case Manager as scheduled.
  • Organize, prioritize and complete all work assignments by the established deadlines.
  • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff.
  • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
  • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

All duties are performed in accordance with the following standards:

  • Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image.
  • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work.
  • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
  • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
  • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager.
  • Confidentiality: Adhere to all confidentiality rules.
  • On-Call: Perform on-call responsibilities as assigned. Carry an active cellphone at all times during regularly scheduled work hours and during on call hours. Immediately respond to all calls.

Other Functions:

  • Perform other related duties and special assignments as required.

Qualifications

Physical Requirements:

  • Must be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.
  • Valid driver’s license and appropriate auto liability insurance required.
  • Requires extensive driving and unexpected travel.
  • Requires extended hours, works nights and weekends.

Education/Experience:

  • Bachelor’s degree and at least two (2) years of experience in working with at-risk population to include families experiencing substance abuse matters, domestic violence, and mental health and emotionally disturbed.
  • Previous child welfare experience and/or certification preferred. This position shall be required to complete the child welfare training and obtain certification per requirements set forth by the Florida Department of Children and Families (DCF and the Florida Certification Board (FCB).

Skills/Abilities:  

  • Excellent written and verbal communication skills.
  • Familiarity with and ability to use Microsoft Office programs Word and Excel.
  • Ability to drive both locally and throughout the state in connection with the duties of this position.
  • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.
  • Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

  • Medical, Dental and Vision
  • Teladoc (24/7 online access to doctors)
  • Employee Assistance Program (EAP)
  • Employer paid life insurance (1X salary)
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy (starting at 16 working days a year)
  • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
  • Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

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