Technical Support Specialist

4 weeks ago


Carson, United States Experis Full time

Job Title –Technical Support Specialist

Location: Carson, California

 

Technical Support Specialist – Carson, California
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.

JOB RESPONSIBILITIES:

 

  • Answer incoming customer telephone calls in a courteous and professional manner
  • Assist customers/end users with questions on product installation, usage, and implementation
  • Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Answer customer inquiries and provide appropriate technical and/or product-related information
  • Rely on instructions and pre-established guidelines to perform the functions of the job
  • Escalate complex inquiries
  • Research and resolve customer complaints
  • Obtain customer feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in helpdesk tracking system
  • Organize and maintain a file system; correspondence, and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence, as needed
  • Other tasks as assigned

What you need to be successful:

  • Associate degree in information technology, computer science, or related field preferred
  • 2 years of related technical support experience
  • Excellent attendance
  • Positive attitude
  • Strong and consistent attention to detail
  • Self-motivated with the ability to stay on task
  • Team oriented
  • Capable of comprehensive listening (understanding the message(s) that is being communicated)
  • Proven customer service skills
  • Experience training users of all levels to be proficient using computer-based applications
  • Versatile, flexible, and a willingness to work within constantly changing priorities
  • Proficient with a variety of desktop and internet applications
  • Experience with cell phones, smart phones, tablets
  • Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
  • Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
  • Knowledge of:
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems

 
  • Able to:
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company’s IST products and services

 
  • Strong:

o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills

Are you Interested?

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