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Per Diem Patient Access Registration Representative

4 months ago

SOUTH MILWAUKEE, United States Optum Full time

Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.
Supports patient care delivery in Emergency department, admitting, switch board, and information desk areas
This position is per diem. Employees are required to have flexibility to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year. Primary hours at 240 Maple Ave Mukwonago, WI 53149. Hours may be available at various locations including Waukesha Memorial Hospital, Waukesha Memorial Hospital-Mukwonago, and Oconomowoc Memorial.
We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. 
Primary Responsibilities: 

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Understands and follows all Switchboard departmental processes implemented
Prioritizes by assessing and analyzing information to identify immediate emergency needs
Demonstrates technical knowledge and competence in the departmental procedures  and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher) OR 1+ years of customer service experience
6+ months of customer service experience in an office setting or professional work environment
6+ months of experience with Microsoft Office Products
Ability to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year
Ability to work a variety of shifts to support a 24-hour operation system
Must be 18 years or age OR older

Preferred Qualifications:

Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office

Soft Skills:

Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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