Customer Service Representative

1 month ago

Manitou Springs, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 S Cascade Suite 140 Colorado Springs, CO 80903.
We offer 3 weeks of paid on-the-job training. The hours during training will be 8:00 am - 5:00 pm from Monday - Friday.
 

Primary Responsibilities:

Answer 70-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues 
Scheduling appointments for patients – entering and updating demographics

 

This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
 
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 




Required Qualifications:

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools 
Experience with computers and Windows based applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to type at the speed of 40 WPM (words per minute)
Ability to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST from Monday - Friday including the flexibility to work occasional overtime based on business need

 
Preferred Qualifications:

1+ years of prior health care experience
Knowledge of Medical Terminology

 
 Soft Skills:

Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Proficient conflict management skills to resolve issues in a stressful situation
Ability to troubleshoot IT / Computer issues independently

 

Colorado Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to?local labor markets, education, work experience, certifications, etc.?UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 


 


Application Deadline:?This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 


? 


  


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 


  


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 
 


 
 



#RPO #RED 

  • Customer Service Representative

    3 weeks ago

    Manitou Springs, Colorado, United States CarMax Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CarMax. As a key member of our service team, you will be responsible for delivering exceptional customer service by acting as a liaison between customers and our retail technicians or mechanical associates.Key ResponsibilitiesMeet and greet customers...

  • Customer Service Representative

    2 weeks ago

    Heber Springs, United States Circle K Stores, Inc. Full time

    Store 2709959: #4 Little Rock Rd, Heber Springs, Arkansas 72543 Availability - Shift/ Days Part time Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to b Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 months ago

    Heber Springs, United States Circle K Stores, Inc. Full time

    Store 2709959: #4 Little Rock Rd, Heber Springs, Arkansas 72543 Availability - Shift/ Days Part time Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to b Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    6 days ago

    Altamonte Springs, United States Tews Company Full time

    CUSTOMER SERVICE OPENING IN ALTAMONTE SPRINGS! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. Responsibilities: Works in conjunction with other departments Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States Peak Dental Services Full time

    Job Title: Customer Service RepresentativeJob Summary:Peak Dental Services is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering inbound new and existing patient calls, scheduling appointments, and providing a high level of customer service.Responsibilities: Answer all...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive...

  • Customer Service Representative

    2 months ago

    Colorado Springs, United States Job Store Staffing Full time

    Job Store Staffing is seeking Customer Service Experts for our client in South Colorado Springs, CO. In this role you will be, fostering relationships through clear communication across various platforms. You will be responsibility for informing cust Customer Service Representative, Customer Service, Representative, Retail, Staffing, Selling

  • Customer Service Representative

    3 weeks ago

    Idaho Springs, Colorado, United States K & G Petroleum Llc Defunct Full time

    Job Title: Customer Service RepresentativeJoin K & G Petroleum Llc Defunct as a Customer Service Representative and be part of a dynamic team that provides excellent customer service and ensures safety and profitability.Job Summary:The Customer Service Representative is responsible for providing exceptional customer service, handling customer complaints, and...

  • Customer Service Representative

    4 weeks ago

    Holly Springs, Mississippi, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their experience is positive and memorable.Key Responsibilities:Provide excellent customer service...

  • Customer Service Representative

    2 months ago

    Holly Springs, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    3 weeks ago

    Colorado Springs, Colorado, United States Toll Brothers Full time

    Deliver Quality Warranty ServiceToll Brothers, America's Luxury Home Builder, seeks a skilled Construction Customer Care Representative to provide exceptional warranty service to homeowners in Colorado Springs, Colorado.About the OpportunityThe Customer Care Representative works closely with Customer Care, Customer Service, and Retail teams to deliver...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are...

  • Customer Service Representative

    4 weeks ago

    Idaho Springs, Colorado, United States K & G Petroleum Llc Defunct Full time

    Job Title: Customer Service RepresentativeAt K & G Petroleum Llc Defunct, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative is responsible for providing exceptional customer service, handling customer complaints, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States K & G Petroleum Llc Defunct Full time

    Job Title: Customer Service RepresentativeJoin K & G Petroleum Llc Defunct as a Customer Service Representative and play a vital role in ensuring the safety, profitability, and excellent customer service of our retail facility.Job Summary:The Customer Service Representative is responsible for maintaining a clean and organized store environment, providing...

  • Customer Service Representative

    2 weeks ago

    Saratoga Springs, New York, United States AgroChem Full time

    Job Title:Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at AgroChem. As a key member of our customer support team, you will be responsible for providing exceptional customer experience service to internal and external customers.Key Responsibilities:Provide timely and accurate...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any...

  • Customer Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...

  • Customer Service Representative

    7 days ago

    Coral Springs, Florida, United States Art Plumbing Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Art Plumbing. As a Customer Service Representative, you will be responsible for communicating with customers to determine their service needs, scheduling appointments, and entering necessary data into...

  • Customer Service Representative

    1 month ago

    Steamboat Springs, Colorado, United States CRH Full time

    Customer Service Representative **About the Role** As a Customer Service Representative at CRH, you will be responsible for providing exceptional customer service and support. Your primary goal will be to assist customers with their product inquiries, ordering, and tracking. **Key Responsibilities** * Assist customers with product questions and...

  • Customer Service Representative

    4 weeks ago

    Denham Springs, Louisiana, United States Churchs Chicken Full time

    Customer Service RepresentativeAt Church's Chicken, we're looking for a Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for providing exceptional customer service, taking and filling customer orders, and suggesting products to enhance the customer experience.Key Responsibilities:Greet customers with a...