People and Engagement Technology, Consultant

2 months ago

Oakland, United States Blue Shield of California Full time

Your Role
The People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application security, regulatory compliance, and end-user support. The People and Engagement Technology, Consultant will report to the Sr Manager, People and Engagement Technology. In this role, you will be a lead in business process, systems, and technology planning and delivery for HR. You will consult with business leaders on process definition, improvement, systems, performance and best practices and facilitate and lead requirements gathering and ServiceNow HR Service Delivery implementation projects.
 
Your Work
In this role, you will:

Plan and establish goals and objectives for the department or in partnership with the department lead
Develop and evaluate new product concepts, designs, and/or enhancements to existing product design that reflect business and user needs
Provide ServiceNow functional/technical expertise by acting as subject matter expert and leading the company through the entire cloud application services implementation lifecycle of HR Service Delivery
Partner with business stakeholders and lead through influence to conduct strategic planning and create product roadmap. Define and drive product vision, roadmap, prioritization, and plan functionality
Communicate with and influence senior leadership regarding matters of significant importance like solution design and prioritization of backlog
Manage and execute product roadmap to keep it on-track and under budget. Review backlog, risk, and issue areas, and proactively plan mitigation
Lead business stakeholder discussions for planning - provide feasibility, effort and capacity needs and proactively raise risks for any potential impacts
Manage product lifecycle, from strategic planning to tactical activities, specifying requirements for current and future products
Manage product backlog and coordinate to plan product release schedule ensuring successful delivery by P&E Teach and IT teams
Conduct research and develop a strong understanding of the business' needs, new technologies, technology trends and competitors
Invest in product process improvements, utilizing data and organizational strategies to foster and influence change
Develop product documents and mockups to clearly illustrate product ideas and concepts
Lead, direct and review the work of a small to mid-size technology team who exercise latitude and independence in their assignments ensuring successful service delivery to COEs at the appropriate support levels
Build and grow a high performing team; support team through encouragement and by example
Build credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passion
Participate in the development of solution architectures, roadmaps, and system transition plans, applications, data, integration, and/or infrastructure architecture
Manage activities such as systems design and analysis, applications and systems management and operations

 Your Knowledge and ExperienceRequires a college degree or equivalent experience and minimum 7 years prior relevant experienceRequires 3+ years of HR Technology development, configuration, and optimizing experience Experience with ServiceNow HR Service Delivery strongly preferredRequires understanding of Human Resources functions and business processes Experience leading large, enterprise-wide products and system implementations preferred Ability to apply Agile methodologyExperience with building high performing teams by providing guidance, coaching, and training to team membersExcellent verbal / written communication, collaboration, analytical and presentation skills Pay Range:The pay range for this role is: $ 109120.00 to $ 163680.00 for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles. #LI-CM1

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