Service Technician

Job Title: Service Technician           
FLSA Status: Non-Exempt
Department: Loram Fleet Operations
Reports to: Assistant Manager, Field Services 
 
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
 
ESSENTIAL JOB FUNCTIONS:
  Customer Focus
Build customer and supplier relations for improved products and services.Work with Sales Department to ensure customer expectations are met.
 
Functional/Technical Skills
Service top of rail and gauge face lubricator units to specified guidelines.Perform lubrication service program for railroad customers.Uses logic and methods to solve problems to find effective solutions.Understand and adhere to general railroad and Loram operating rules.
 
Managing and Measuring Work
Manage inventory held on maintenance vehicle through company processes.Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.Able to work independently.
 Written Communication
Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.Proactive problem resolution
 BEHAVIORAL COMPETENCIES:
CommunicationBuilding Customer LoyaltyDecision MakingCustomer FocusPlanning and OrganizingWork StandardsREQUIRED QUALIFICATIONS:
 
Experience: High School Diploma/ Equivalent
 
Licenses/Certifications:  Maintain railroad safety training and certifications
                                          Ability to obtain a CDL.
 
 
PREFERRED QUALIFICATIONS:
 
Education: Associate degree in Electrical or Mechanical
Experience: 1+ years of Field service experience with customer facing role
       2+ years working in a railroad environment, Field service, and Basic computer skills
 
 
WORKING CONDITIONS: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

100% travel, using any method of transportation. Adequate transportation to and from
Ability to lift and/or move up to 50 pounds.
Ability to apply high levels of cognitive, analytical, retention and reasoning.
Excellent communication skills used within any social context.
Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
Can see up close, distances, colors and has use of peripheral vision and depth perception.
Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

 BENEFITS:  Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization. COMPENSATION: Loram determines compensation based on factors
such as skills, competencies, education, and/or experience. Certain positions
may be eligible for an annual bonus and paid time off in addition to base
compensation.Starting pay for the position is between $21.00 - $24.00/hr. Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
Rev: February 2025