IVR Technical Business Analyst

1 week ago

Lexington, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Technical Business Analyst will gather requirements, conduct analysis, and use case validation for Conduent’s Interactive Voice Response (IVR) system.  Responsibilities

Requirements gathering and analysis.
Managing product backlog, prioritizing user stories to drive the greatest business value aligned with broader strategic goals.
Performing business analysis functions.
Leading through influence in both technical and business settings.
Evaluating user requests for new programs or modified program components.
Analyzing business requirements and generating project specifications.
Writing and analyzing business requirements, generating project specifications.
Developing technical designs.
Verifying performance, stability, interoperability of software solutions.
Working with application/solution architects to set direction of design and development. 
Supporting Change Requests through SIT, UAT, Client UAT and Production deployment.
Requirements

Exhibit extensive knowledge of IVR call flow.
Show experience writing User Stories based on high-level business requirements and refining with team participation.
Able to work with the product team and client team to create product vision and roadmaps.
Illustrate effective communication skills.
Possess experience with MS Office applications, Team Foundation Server, and Visio.
Have experience collaborating directly with client staff daily.
Show prior experience as a system analyst or business analyst working with public-sector case management systems (preferred).
Have knowledge of Genesys PureCloud/PureConnect (preferred).
Possess working experience with Child Protective Services and public-sector finances (preferred).

Flexible WorkingAt Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.Working For YouPerks and rewards designed for you:•Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.• Retirement Savings: We will support you as you save for your future.• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts.Join UsAt Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:Bring your authentic self to work.Grow and thrive, both personally and professionally.Make a difference with our clients, in our communities, and with the millions of people we support.When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best
 
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $65-75k.
 
 
 
 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • IVR Technical Business Analyst

    1 week ago

    Lexington, United States Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Salesforce Cloud Voice

    2 weeks ago

    Lexington, Kentucky, United States Xometry Full time

    Job DescriptionXometry, a leading digital marketplace for manufacturing, is seeking a highly skilled Salesforce Cloud Voice & IVR Administrator to join our team. As a key member of our organization, you will be responsible for designing, implementing, and maintaining our Salesforce Service Cloud Voice and IVR solutions.Key ResponsibilitiesDesign and...

  • Business Analyst

    1 week ago

    Lexington, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for a Remote Business Analyst. This is not a C2C opportunity. This is a long-term contract opportunity with probable extensions. Note: This position requires US Citizenship or Permanent Residence. SUMMARY The Business Analyst will lead or engage in requirements gathering/JAD sessions and working closely with Project Manager(s),...

  • Business Intelligence Analyst

    4 weeks ago

    Lexington, Kentucky, United States Softworld, a Kelly Company Full time

    Job Title: Business Intelligence AnalystWe are seeking a highly skilled Business Intelligence Analyst to join our team at Softworld, a Kelly Company. As a Business Intelligence Analyst, you will play a critical role in driving business growth and improvement through data-driven insights.Key Responsibilities:Analyze complex data sets to identify trends and...

  • Business Systems Analyst

    2 weeks ago

    Lexington, Kentucky, United States Photon Full time

    Business Analyst Job DescriptionWe are seeking a highly analytical and detail-oriented Business Analyst to support our team at Photon. The ideal candidate will possess a strong understanding of business processes and systems, with the ability to translate complex requirements into actionable insights.Key Responsibilities:Collaborate with stakeholders to...

  • Business Analyst | Onsite

    3 weeks ago

    Lexington, United States Photon Full time

    Job DescriptionJob Summary: We are seeking a highly analytical and detail-oriented Business Analyst to join our team. The ideal candidate will possess a strong understanding of business processes and systems, with the ability to translate complex requirements into actionable insights. The Business Analyst will collaborate with stakeholders from various...

  • Business Systems Analyst

    4 weeks ago

    Lexington, Kentucky, United States Photon Full time

    Business Analyst Role at PhotonWe are seeking a highly analytical and detail-oriented Business Analyst to contribute to our team's success. The ideal candidate will possess a strong understanding of business processes and systems, with the ability to translate complex requirements into actionable insights.Key Responsibilities:Collaborate with stakeholders to...

  • Business Systems Analyst

    2 days ago

    Lexington, Kentucky, United States Technology Consulting, Inc. Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Technology Consulting, Inc. The ideal candidate will have a strong background in business analysis, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesLead or engage in requirements gathering/JAD sessions and work...

  • Business Systems Analyst

    3 weeks ago

    Lexington, Kentucky, United States Versaterm Full time

    Company OverviewVersaterm Public Safety is a leading provider of vertical market software solutions for police, fire, and EMS agencies across North America and the Caribbean. With over 45 years of experience, we deliver industry-leading products that streamline data entry, automate workflows, and enhance customer experience.The RoleWe are seeking a Business...

  • IT Business Solutions Analyst

    3 weeks ago

    Lexington Park, United States Spalding Consulting Full time

    Job Title: IT Business Solutions AnalystSpalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management, and business intelligence services.Job Summary:We are seeking...

  • Business Analyst

    3 months ago

    Lexington, United States Spruce Technology Full time

    Requirements Experience in finance/housing (e.g. mortgages, mortgage insurance/underwriting and audits.) Public sector experience is a plus; Experience with Microsoft Office, Project, Excel and Visio; Experience with SQL Server is a plus; Bachelor's degree; MBA or relevant technical degree preferred; Minimum of 7 years of successful experience as a business...

  • IT Business Analyst

    4 months ago

    Lexington Park, United States Spalding Consulting Full time

    Spalding Consulting, Inc. is seeking a IT Business Analyst in Lexington Park, MD.  Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business...

  • Business Data Analyst

    1 week ago

    Lexington, Kentucky, United States The Beaufort Bonnet Company Full time

    Job Title: Business Data AnalystWe are seeking a highly skilled Business Data Analyst to join our team at The Beaufort Bonnet Company. As a Business Data Analyst, you will play a critical role in driving strategic initiatives that optimize business systems and processes.Key Responsibilities:Leverage Microsoft Power BI to develop dashboards and reports that...

  • Senior Business Security Systems Analyst

    3 weeks ago

    Lexington, Kentucky, United States VirtualVocations Full time

    VirtualVocations is seeking a Senior Business Security System Analyst to advance our Identity and Access Management (IAM) program goals. Key Responsibilities: Collaborate with business stakeholders to define and enforce business and technical processes that align with our information security policies. Work with project teams throughout the software...

  • IT Business Solutions Analyst

    3 weeks ago

    Lexington Park, United States Spalding Consulting Full time

    IT Business Analyst PositionSpalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management, and business intelligence services.Key Responsibilities:Collaborate with...

  • Senior Business Analyst

    5 days ago

    Lexington, Kentucky, United States InsideHigherEd Full time

    Job Title: Senior Business AnalystWe are seeking a highly motivated and detail-oriented Senior Business Analyst to join our team at the College of Communication and Information. As a key member of the Business Center, you will provide subject matter expertise for financial and business operations, including budget analysis, financial management, and...

  • Portfolio Technical Analyst

    4 weeks ago

    Lexington, KY, United States VirtualVocations Full time

    A company is looking for a Portfolio Technical Analyst to collaborate with the vendor team in delivering critical capabilities in R&D portfolio management. Key Responsibilities Collaborate with the vendor team to apply technical best practices in R&D portfolio management Evaluate potential technical solutions for feasibility and alignment with...

  • Business Analyst

    4 weeks ago

    Lexington, Kentucky, United States Softworld Inc Full time

    Job Title: Business Analyst - Data InsightsJoin Softworld Inc as a Business Analyst - Data Insights and contribute to the success of our organization by providing data-driven insights and business analysis expertise.About the Role:We are seeking a highly skilled Business Analyst - Data Insights to join our team. As a Business Analyst - Data Insights, you...

  • System Business Analyst

    2 days ago

    Lexington, United States Appalachian Regional Healthcare Full time

    Overview The System Business Analyst supports the Regional Business Directors as the primary finance point of contact for of an assigned region, associated department(s) and business unit(s), providing direct and proactive support with budget development, operational performance analyses, strategic financial analyses and business case/capital proforma...

  • Business Analyst

    2 weeks ago

    Lexington, Kentucky, United States Softworld, a Kelly Company Full time

    Job Title: Business Analyst - Data InsightsJoin Softworld, a Kelly Company, as a Business Analyst - Data Insights and contribute to the success of our organization by providing data-driven insights to drive business decisions.Key Responsibilities:Analyze complex data sets to identify trends and patterns that inform business strategies.Develop and maintain...