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Computer Operations Analyst

2 months ago

Lebanon, United States Hachette Book Group Full time

SUMMARY: This position will be responsible for assisting with hardware and software support for the Indiana Distribution and Returns Centers. This role will be a part of a Computer Operations support team.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Key role of supporting a production critical server environment consisting of Windows Server and WMware hosts.Build servers and or virual hosts from the ground up. Assist in production code installs as needed following given procedures and protocols.Assist in supporting, configuring, and maintaining RF/mobile computer devices.Assist in supporting distributed automation systems in all warehouse areas including but not limited to: Warehouse Management System,  computerized conveyor systems, order processing systems, and logistics systems.Member of the software/hardware support team for users.Provide advanced technical support relating to computer operations hardware and software.Assist with Network Administration (AD), support and security.Assist with Administration in Azure environment Assist the Director of IT Infrastructure as neededAssist with with backend system monitoring and maintenance from system patching to anti-virus and much more.

 

ADDITIONAL DUTIES AND RESPONSIBILITIES: As assigned 

 

SUPERVISORY RESPONSIBILITIES: N/A

 

QUALIFICATION REQUIREMENTS:  To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

SKILLS REQUIRED:

Proven VMware or other virtualized environment support and administration in a production environment with a minimum of 5 years experience.Proven Windows server support in a production environment with a minimum of 5 years of experience. Proven hands-on experience with technical documentation skills.Excellent communication skills.

Good analytical skills needed to prepare detailed process and program specifications. Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed. Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through. Drives change and innovation by improving work product or process, and challenges established norms where appropriate. Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit. Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail. Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements. Proven background in at least three of the following areas : RF/Mobile Computer support, Enterprise Backup package support, MS SQL/Oracle support, network hardware configuration/programming, computerized order picking or conveyor systems support, experienced script development and creation,  Label/Document System design such as Bartender or Docuware packages, or ACS/ISE support and maintenance. Cyber security practice and implementation. 

SKILLS PREFERED:

AzureISE support and maintenanceProgramming/Script writingVeeam Backup package or similar product knowledgeDocuware or Bartender software package experienceBackground in the support of a computerized Picking Systems or computerized Conveyor Systems.

 

EDUCATION AND EXPERIENCE:  At least an Associates Degree required or equivalent accumulated education.  Technical education or certifications and experience may be substituted for traditional college background.  Minimum 5 years direct contact with server administration and support. 

 

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.