Client Billing Dispute Specialist
3 weeks ago
What we offer
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Job Summary
A Quality Assurance Billing Dispute Coordinator in the Quality Assurance Department is responsible to facilitate the process of client estimate disputes to ensure all concerns are addressed on submitted job files for timely payment.
You will
Facilitate the process of client estimate disputes on submitted job files.
Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
Review an Estimate based on carrier guidelines
Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
Examine documents for completeness, accuracy, and conformance to carrier guidelines
Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
Comfortable working in a metrics driven claims environment.
Strong analytical and mathematical ability.
Exercise objective judgment and critical decision making to resolve issues
Note and follow up on discrepancies in files
Effectively communicate with Franchises and Clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities
Work as an effective interface/liaison between internal and external customers
Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met.
Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
Back up Audit Team as needed
Back up Customer Complaints as needed
Perform other duties as assigned or required.
Regular attendance is an essential function of the job.
You have
Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
Analytics required
Excellent attention to Detail required
Ability to understand Department Policies, Procedures, and Processes required
Organizing required
Self-motivated critical thinker who can work independently to research and solve problems required
Ability to multitask and quickly adapt to changing/conflicting priorities required
Solution-Oriented Communication required
Proficient use of Microsoft Office suite applications and other windows-based software applications preferred
Strong communications skills, both oral and written required
High School Diploma or equivalent required
Must reside in the state of Tennessee for payroll purposes.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
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