Operations Manager

2 weeks ago

Archbald, United States Chewy Full time

Our Opportunity:  

Chewy is currently recruiting for an?Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.  

What you'll do:  


Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shifts  
Be a leader in providing a healthy and safe work environment for associates working on the outbound team  
Direct warehouse supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects  
Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line  
Lead and supervise a team of Area Managers and Operations Leads  
Drive strategic planning and forecasting  
Leverage the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area  
Mentor, train and develop Area Managers for career progression and learning  
Ability to develop and share best practices across the shifts and network  
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience  
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse  
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness  


What You'll Need:  


A Bachelors Degree from an accredited University or Equivalent Experience  
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience  
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment  
At least 4 years of proven experience of effectively managing large groups of hourly employees  
Experience with building or improving inventory management, order management, and warehouse management systems and processes  
Excitement for working in a start-up environment with high level of ambiguity and change  
Strong project management and continuous improvement skills  
Metrics driven mindset  
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs  
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership  
Proven ability to quickly adapt and drive the right results using data  
Highest levels of integrity and ethics  
Must flexible to work weekends?  
Position may require travel  


Bonus:  


E-Commerce experience  
Certification and/or experience in Lean Six Sigma and/or Green Belt certification  


 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
 
If you have a question regarding your application, please contact HR@chewy.com.
 
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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