Customer Service Representative

3 days ago

Newark, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.




Description for Internal Candidates
 






 










Customer Service Representative
Onsite in Newark, NJ
 
Hourly rate $16.50/hr
 
What you get:

Full-time Employment with Benefits day one including paid Holidays.
$16.50/hr
Bilingual in Spanish $17.50/hr
Paid Training
Great Work Environment

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent. 
Must be able to submit to a background check and drug test.
Must be able to work 10:15pm to 7:15pm any day of the week

Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
 
What you will be doing: 

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have: 

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue 
Are excited by innovative technology 
Provide calm conflict resolution and problem solving for frustrated customers 
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
Can commit to 100% attendance for three to five weeks of paid training 

 
 
Join a rapidly growing organization that can support your career goals
 
Apply Today
 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.50/hr







Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Service Representative

    7 days ago

    Newark, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Newark, DE, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • CUSTOMER SERVICE REPRESENTATIVE

    2 days ago

    Newark, United States Family Dollar Full time

    Family Dollar - 566 THOMAS CREEK [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    5 hours ago

    Newark, United States Aire Serv Full time

    With more than 250 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our...

  • Customer Service Representative

    6 hours ago

    Newark, United States Mr. Rooter Full time

    We are looking for awesome Customer Service Representatives, who would like to grow in their career and work for a company that treats them with respect everyday.Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.Plumbing is very important service work that's always needed, even in times of economic...

  • Customer Service Representative

    3 days ago

    Newark, United States CRG Corporation Full time

    Customer Service RepresentativeOur transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9...

  • Customer Service Representative

    2 days ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Customer Service Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will provide first-point contact support to clients' customers by answering calls, delivering product information, and resolving customer inquiries with empathy and efficiency. This role requires strong communication skills...

  • Customer Service Representative

    2 days ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Customer Service Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will provide first-point contact support to clients' customers by answering calls, delivering product information, and resolving customer inquiries with empathy and efficiency. This role requires strong communication skills...

  • Dispatch Customer Service Representative

    6 days ago

    Newark, United States PeopleShare Full time

    PeopleShare is seeking a dedicated Dispatch Customer Service Representative to join our HVAC team in Newark, DE. In this role, you will deliver superior service by responding to inbound calls, scheduling service technician visits, and addressing customer needs with professionalism. You will act as a customer advocate, taking ownership of accounts to ensure...

  • Dispatch Customer Service Representative

    3 days ago

    Newark, United States PeopleShare Full time

    PeopleShare is seeking a dedicated Dispatch Customer Service Representative to join our HVAC team in Newark, DE. In this role, you will deliver superior service by responding to inbound calls, scheduling service technician visits, and addressing customer needs with professionalism. You will act as a customer advocate, taking ownership of accounts to ensure...

  • Dispatch Customer Service Representative

    7 days ago

    Newark, United States PeopleShare Full time

    PeopleShare is seeking a dedicated Dispatch Customer Service Representative to join our HVAC team in Newark, DE. In this role, you will deliver superior service by responding to inbound calls, scheduling service technician visits, and addressing customer needs with professionalism. You will act as a customer advocate, taking ownership of accounts to ensure...

  • Customer Service Representative

    2 days ago

    Newark, New Jersey, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Rep, you will be responsible for providing excellent customer service and creating a positive experience for our customers.About the RoleThe ideal candidate will be able to greet customers in a friendly and professional manner, take...

  • Customer Service Representative

    2 days ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Customer Service Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will provide first-point contact support to clients' customers by answering calls, delivering product information, and resolving customer inquiries with empathy and efficiency. This role requires strong communication...

  • Customer Service Representative

    2 days ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Customer Service Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will provide first-point contact support to clients' customers by answering calls, delivering product information, and resolving customer inquiries with empathy and efficiency. This role requires strong communication...

  • Customer Service Representative

    3 days ago

    Newark, United States Trilogy Warehouse Partners Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and experienced Customer Service Representative to join our amazing team. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.Customer Service Primary Duties &...

  • Customer Service Representative

    5 days ago

    Newark, United States CRG Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeOur transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached...

  • Customer Service Representative

    3 days ago

    Newark, United States CRG Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeOur transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached...

  • Customer Service Representative

    3 days ago

    Newark, United States TAGHLEEF INDUSTRIES Full time

    Customer Service RepresentativeThe Customer Service Representative is responsible for ensuring a high level of customer service and satisfaction, striving for "error free" order administration and customer responsiveness. In this position the incumbent strives to be a role model and leader that values the need to quickly resolve problems, and make informed...

  • Customer Service Representative

    3 days ago

    Newark, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training...

  • Customer Service Representative

    6 days ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    5 days ago

    Newark, Delaware, United States MMC Group LP Full time

    At MMC Group LP, we are seeking a highly motivated Customer Service Representative to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer experiences through timely and effective issue resolution.Key Responsibilities:Respond to customer inquiries and complaints in a professional and courteous...