Salesforce Analyst

DescriptionMake an Impact on the Future of HealthcareAt UCLA Health, technology drives better patient outcomes. We are seeking an experienced Salesforce CRM Application Analyst to join our growing Information Systems & Services team. In this role, you will serve as a trusted technical expert responsible for designing, optimizing, supporting, and enhancing Salesforce solutions that power critical patient, provider, and operational experiences across UCLA Health.
This is an exciting opportunity for a Salesforce professional who enjoys solving complex business challenges, partnering with stakeholders, and leveraging technology to transform healthcare delivery.

What You'll Do
As a Salesforce CRM Application Analyst, you will support and enhance enterprise Salesforce platforms while collaborating with clinical, operational, and technical teams.
Salesforce Application Support & OptimizationTroubleshoot and resolve complex application issues while meeting established service level agreements (SLAs).
Provide production support and maintenance for Salesforce solutions across multiple business domains.
Analyze system issues, identify root causes, and implement sustainable solutions.
Serve as a subject matter expert for Salesforce applications and supported workflows.
Ensure application stability, reliability, and performance.
Solution Design & ImplementationGather and analyze business requirements to develop scalable Salesforce solutions.
Design and configure Salesforce capabilities using declarative tools, including:FlowsReports & DashboardsSecurity & Access ControlsExperience Cloud ComponentsHealth Cloud FeaturesData Cloud IntegrationsEvaluate new Salesforce releases and recommend innovative enhancements.
Participate in testing, deployment, change management, and documentation activities.
Stakeholder Engagement & ConsultingPartner with business leaders, clinicians, and operational teams to improve workflows and user experiences.
Translate complex technical concepts into clear business recommendations.
Facilitate discussions, presentations, and solution reviews with stakeholders.
Build strong relationships as a trusted advisor and technology partner.
Continuous ImprovementRecommend process improvements and system optimizations.
Contribute to application governance and strategic planning efforts.
Develop and maintain documentation, training materials, and operational procedures.
Support organizational initiatives focused on quality, innovation, and digital transformation.
Technologies You'll Work WithSalesforce Health CloudSalesforce Service CloudSalesforce Experience CloudSalesforce Data CloudSalesforce Sales CloudSalesforce AppExchange SolutionsHL7, FHIR, and healthcare interoperability standardsServiceNowMicrosoft 365 ApplicationsThis flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least twice a week or as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 – $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Qualifications Experience with one, or more, of the following applications:  Salesforce Platform Applications: Health Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Experience Cloud, and/or Data Cloud Knowledge of HL7, FHIR and/or DICOM Standards Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.  Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Ability to research, organize, analyze, and synthesize data to support effective decision-making. Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized. Ability to manage multiple and competing tasks. Ability to work effect