Veterinary Clinic Assistant

3 months ago

Murfreesboro, United States PetIQ Full time

Our Veterinary Clinic Assistants help bring our Vet Clinics to life by interacting with Pet Parents as well as supporting the Veterinarians.  The role includes safely retraining animals, dispensing and labeling medication as well as assisting pet parents with product recommendations and facilitating check out process.
 
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
 
Job Overview

Collect payment, dispense and label medication, and review discharge paperwork with pet parents
Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
Collect and prepare blood and fecal samples for laboratory testing
Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure
Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
Provide customer service to pet parents by answering questions and assisting them through the clinic process
Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
Scan pets for microchips
Prepare canine and feline vaccines
Establish and maintain effective relationships with pet parents and partners
Other duties as assigned 

 
Minimum Qualifications:

Must be 18 years of age or older 
Valid driver’s license 
Must be able to work weekends, varied weekdays and times, occasional overnights 
Reliable transportation to and from work 
Present professional appearance and positive conduct
Punctuality and dependability highly valued
Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle.
Some outdoor clinic work and activities may be necessary 
Must be able to work for prolonged periods of time in the field, including 12–14-hour days 

 
Education Requirements:

High School Diploma or equivalent required 

 
Preferred Qualifications:

Previous customer service sales experience  
Navigate computer software (iPad, Bluetooth devices and more) 
Strong organizational, problem-solving, and analytical skills 
Ability to work within a team to meet team goals and objectives 
Comfort level in approaching host location’s customers to educate about our clinics 
Ability to adapt to changing priorities 

 
Physical Requirements:

Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
Must be able to lift and carry up to 50 lbs.

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