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Senior Supervisor, Transaction Processing

2 months ago

Charlotte, United States Conduent Business Services, LLC Full time

Senior Supervisor, Transaction Processing
 
This Onsite role will be reporting to the Site Operations Manager, the Transaction Processing Senior Supervisor is responsible for the supervision of incoming/outgoing mail, remittance processing and data transfer for Lockbox clients.
Responsibilities

Plans, assigns, and monitors workflow for group of employees within multiple areas of Lockbox operations.
Maintains optimal efficiency and cost effectiveness while ensuring performance standards and service level agreements are met and maintained.
Provides staff with performance feedback and coaching, including productivity, quality, and attendance.
Assists in the evaluation of resources needed to accommodate volume fluctuations.
Responsible for administering all departmental and human resource policies and procedures in a fair and consistent manner.
Helps with troubleshooting and resolving issues and barriers within processes.
Responsible for employee training, writing, and developing policies and procedures, as necessary.
Performs other duties as assigned.

Qualifications

3 plus years of Supervisory or Leadership experience in banking operations , lockbox, and operations environment experience.  
Possess ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
Have proficiency with standard software and systems.
Ability to problem solve through analysis and ongoing feedback.
Show ability to achieve results through knowledge, empathy, and commitment.
Demonstrate ability to lead, motivate and develop staff.
Have ability to work onsite with some evening and weekend hours as needed. 
Preferred Lockbox experience. 
Must be able to manage 15-20 team members.

 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80-83k. 
 
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.