Patient Navigator
2 weeks ago
Job Overview:
The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.
Qualifications:
Required:
- Bachelor's Degree
- Certified Patient Experience Professional CPXP required, or required within 3 years of hiring date
- Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting.
- Exceptional customer service, phone etiquette and communication skills
- Great listening skills
- Ability to maintain confidentiality regarding sensitive information
- Must have good judgment, sensitivity, flexibility, and empathy
- Must be able to multitask, coordinating more than one event at a time
- Complaint management skills
- Analytical thinking and problem solving
- Ability to resolve conflict and de-escalate situations
Preferred:
- Proficiency in data management and other IT platforms
- Proficiency in PowerPoint, Microsoft Office, and Excel
- General knowledge of HCAHPS preferred
- Excellent ability to build and sustain professional and interpersonal relationships.
- Ability to effectively communicate with patients, family members, co-workers, clinical and non-clinical staff, promoting a consistent customer service focus with positive approaches
- Conflict negotiation/cultural broker
- Ability to adequately and accurately document information and maintain files
- The ability to adapt to new initiatives and changes within the department and healthcare organization.
- Willingness to work as a team player and contribute to departmental and organizational projects, initiatives, and ideas with primary focus on process/workflow improvements.
- Exceptional organizational skills, ability to multi-talk and work independently, as a self-starter, with minimal supervision
Scheduling Requirements:
- Evening Shift
- Rotating weekends and holidays may be required
- Full-Time
Essential Functions:
- Serves as a central resource for information concerning patients rights and responsibilities, and ethical issues
- Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism
- Forms partnerships with internal and external stakeholders to resolve complaints and grievances
- Leads efforts to collect, analyze and evaluate patient concerns
- Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns
- Responds to potentially serious incidents and reduces possible litigation
- Serves as a consultative advisor to department and unit leaders, regarding best practices that affect patient needs and rights
- Refers patients/families to appropriate services and resources
- Provides leadership role in the inclusion of the patient/family experience
- Is an integral part of the decision making process across the Organization regarding patient experiences
- Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated, and essential duties are being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performance
- Facilitates patient and family meetings
- Serves as subject-matter expert in Service Recovery
- Assists with promoting language access service utilization
- Attend unit specific Patient Experience meetings to share performance data, in order to educate staff, and enhance engagement and understanding of patient's expectations, as well as how to fulfill those expectations
- Will require membership and involvement in the Patient and Family Advisory Council
- Its mission is to collaborate with Robert Wood Johnson University Hospital leadership and staff to empower families to provide input for organizational policies and practices
- The council supports the organization's mission and promotes Patient- and Family-Centered Care by putting the patient and family at the center of all activities
- Other duties as assigned
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more
Choosing RWJBarnabas Health
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
-
Nurse Practitioner or Physician Assistant
4 days ago
Little Falls, New Jersey, 07424, Passaic County, NJ, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Patient Navigator
2 weeks ago
New Brunswick, United States RWJ Barnabas Full timeJob Overview: The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns. Qualifications: Required: * Bachelor's Degree *...
-
Patient Navigator
4 weeks ago
New Brunswick, United States RWJBarnabas Health Full timeJob Overview: The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns. Qualifications: Required: Bachelor's Degree Certified...
-
Patient Navigator
3 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeJob Overview:The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.Qualifications:Required:Bachelor's Degree Certified Patient...
-
Patient Navigator
3 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeJob Overview:The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.Qualifications:Required:Bachelor's Degree Certified Patient...
-
Patient Navigator
3 weeks ago
New Brunswick, United States RWJ New Brunswick Full timeJob Overview:The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.Qualifications:Required:Bachelor's Degree Certified Patient...
-
Patient Navigator
3 days ago
New York, United States The Floating Hospital Full timeJob DescriptionJob DescriptionDescription:Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 150 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating...
-
Patient Navigator
3 weeks ago
New Brunswick, NJ, United States RWJ New Brunswick Full timeJob Overview:The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.Qualifications:Required:Bachelor's Degree Certified Patient...
-
Client Navigator-Level I
1 week ago
New York, United States NYC Health Hospitals Full timeLincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical...
-
Client Navigator-Level I
1 week ago
New York, United States NYC Health Hospitals Full timeLincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical...
-
Patient Navigator #full Time
2 weeks ago
New York, United States 61st Street Service Corp Full time**Job Summary**: The Patient Navigator provides case management services to the patients in the nephrology clinic. The incumbent will be the main point of contact for new and established patients with Polycystic kidney disease. The Patient Navigator builds strong relationships with Polycystic kidney disease patients to help them stay engaged in medical care...
-
Patient Navigator
2 days ago
New York, United States Mount Sinai Health System Full timeJob Description The Patient Navigator oversees a caseload of patients and acts as the primary liaison between the patient and the program to which they are assigned. The Patient Navigator is responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. The Patient Navigator ensures that the patient is...
-
Patient Navigator, Cancer Screening
2 weeks ago
New Castle, United States Westside Family Healthcare Full timeWESTSIDE IS LOOKING FOR AN RN / LPN TO BE OUR CANCER SCREENING PATIENT NAVIGATOR! LOAN REPAYMENT PROGRAM AVAILABLE!JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Cancer Screening Patient Navigator...
-
Patient Navigator Bilingual Spanish
6 days ago
New Rochelle, United States Network ESC Full timePrivate NY Medical Facility is in need of a Patient Navigator. Candidate must have hospital or medical office experience. Must know Word and Excel, Able to handle themselves in fast pace environment. The candidate will be checking in patients, Gathering Insurance information and logging information into database. The role will also consist of visiting with...
-
Patient Navigator Bilingual Spanish
1 week ago
New Rochelle, United States Network ESC Full timeNetwork ESC - Private NY Medical Facility is in need of a Patient Navigator. Candidate must have hospital or medical office experience. Must know Word and Excel, Able to handle themselves in fast pace environment. The candidate will be checking in patients, Gathering Insurance information and logging information into database. The role will also...
-
Navigator
4 days ago
New York, United States Pride Health Full timeJob Title: Health NavigatorLocation: New York, NYDuration: 3 Months with high possibility of extensionShift: 8:00 AM-4:00 PMPay Range: $35 to $39/Hour.Job Summary:The Cancer Center & breast care client navigator’s primary focus is to provide seamless integration of cancer care in a multidisciplinary setting. The navigator is a liaison for patients,...
-
New Bern, United States CarolinaEast Health System Full timeJob DescriptionAbout CarolinaEast Medical Center CarolinaEast Health System is dedicated to quality and compassionate care across the Coastal Carolina region. The flagship of the health system is a 350 bed full service medical center housing a complete complement of inpatient and outpatient services with the latest technology. CarolinaEast Health System...
-
New Port Richey, United States Premier Community Healthcare Grp. Full timeJob DescriptionJob DescriptionThe Patient Navigator is a liaison and an advocate between Premier Community HealthCare Group (PCHG) patients, caregivers, and health care providers to improve patient care in a complex health care system. The Patient Navigator will assist the community health center target population with accessing and maximizing benefits from...
-
New Port Richey, United States Premier Community Healthcare Grp. Full timeJob DescriptionJob DescriptionThe Patient Navigator is a liaison and an advocate between Premier Community HealthCare Group (PCHG) patients, caregivers, and health care providers to improve patient care in a complex health care system. The Patient Navigator will assist the community health center target population with accessing and maximizing benefits from...
-
Health Navigator
1 week ago
New York, United States Hire Health Full timeOverview We are a healthcare company focused exclusively on serving rural communities. We built our business to make it easier for rural patients to access care. We partner with rural primary care partners to meet patients where they are by becoming an extension of their current healthcare team and providing personalized assistance with their healthcare...
-
Client Navigator
3 days ago
New York, United States RMV healthcare Full time**Job Details**: - **Position: Client Navigator, Level II**: - **Division: Ambulatory Care**: - **Department: Cancer Center**: - **Location: New York, NY 10016**: - **Duration: 8 Weeks with possible extension**: - **Shift: Day 5x8-Hour (8:00 AM-4:00 PM)**: - **Guaranteed Hours: 40** **Other Details**: - Uphold the mission, vision, and values of the...
